Business IG:

MOTIVATION CHAPTER 6:
SECTION 2.1
 • Motivation; “the factors that influence the behaviors of
workers towards achieving set business objectives.”
The • Factors that influence motivation;
Importance of 1. Money,
a well 2. Job security,
motivated 3. How interesting the work is,
worker: 4. Promotion prospects,
5. Training,
6. Status
7. Benefits
8. Friendships
9. Workplace environment
10. Variety of tasks
 Benefits of a well-motivated workforce:

Labour turnover: “the rate at which

Labour productivity: “a measure of workers leave a business.”
the efficiency of workers by • Lower rate of Labour turnover (reduce
calculating the output per worker” retirement costs)
• Easier to manage workforce, the workers will
* Increased Labour productivity want to work with managers to improve the
(reduce business average cost and business.
increase competitiveness.) Absenteeism: “workers’ non-
attendance at work without good
reason”
* Lower rate of Absenteeism (due to
increase in motivational factors)
 Improved
productivity

More Low rate of

Benefits of a Competitive absenteeism
Benefits of
well-motivated well-
motivated
workforce: workforce

low rate of Better quality

labour goods and
turnover services
Human Needs:

Career
Increased Recognition
Increased pay development
bonuses from managers
through training

Improved career Option to work Increased Help with

prospects flexible hours benefit childcare

Option to work
from home
 Motivation Theories:

Content Theories: Process Theories: external

internal reward reward

• Maslow (exam) • McClelland

• Taylor (exam) • Vroom
• Mayo
• Herzberg (exam)
The concept of
Human Needs:
MASLOW’S
HIERARCHY:
Taylor’s theory:
The Economic Man:
- How to improve output per worker or productivity – Taylor’s scientific
approach
1. Select workers to perform task
2. Observe them performing the task and note the key elements of it.
3. Record time taken to do each task
4. Identify the quickest method
5. Train all workers
 Fredrick Herzberg – TWO FACTOR THEORY:

Hygiene factors: Motivators:

• Working conditions • The work itself

• Relationship with others • Responsibility

• Salary or wages • Advancement

• Supervision • Achievement

• Company policy and administration • Recognition of achievement

Hygiene Factors:

1. Working conditions: 2. Relationship with others:

- Clean and safe workplace
-Facilities provided for workers
(washrooms, drinks, machines,
canteen)
-The need for friendship and 3. Salary and wages:
belonging to a group -Paid enough to encourage them to
-Relationship with manager do the job
-To be treated fairly and with respect

5. Company policy and

4. Supervision:
-Importance of a leadership style and
how closely workers are supervised
administration:
-Rules and procedures which control
and affect the way the workers work
-Relationship with others controlled
in the workplace
Motivators:
2. Responsibility:
1. The Work itself: - Giving them more responsibility to
do the task they perform 3. Advancement:
- Task the workers do
- Allowing them to make decisions on - Giving them the opportunity for
-Work needs to be varied and how or when. promotion.
challenging
- Showing them that you trust their
decisions and value their contribution

5. Recognition of achievement:
4. Achievement: Workers need to have their
Workers have the opportunity for achievements recognized by
promotion management and the people they
work with.