Telephone Conversations

Irawan Randikaparsa, S.E.,MBA

Useful Phrasal Verb
Conversation Example

A : Hello, Andi speaking

B : Hiii, I am Bela from Pertamina
A : Hello Ms. Bella, how can i help you
B : Could you put me through the manager, please?
A : I am so sorry, he is not available at the moment, can I take a message?
B : it’s okay i will call him later
Tips
• Answer the phone specifying who you are
• Be Clear
• Use word that make sense to the person u’re speaking with
• Listen Actively
• Use good and descriptive language
• Keep a pen and papaer handy
 TUGAS
• Buat kelompok dan buat percakapan menggunakan Zoom Meeting,
serahin nama kelompok di atur oleh ketua kelas

• Pertemuan minggu depan langsung kita praktekan