E-BUSINESS

Meaning

 Describe businesses run on the Internet, or

utilizing Internet technologies to improve the
productivity or profitability of a business.
 E-business is able to reach a much wider
consumer base than any traditional brick-
and-mortar store
 Offer businesses the opportunity to cut their
costs dramatically
Activities of E-business
 Trading of goods or services online, such as e-
Procurement, primarily through websites
 Electronic retailing (e-Tailing)
 Use of the internet, intranets or extranets to conduct
research and manage business activities
 Web site marketing
 Online communications, such as email
 Online training for staff (e-Learning).
E-business help business to:
 Cut costs and transaction times
 Save time and money by improving internal and
external functions
 Streamline internal and external supply chain
management
 Promote, market and sell around the world and
around the clock through a website
 Improve customer support, communication and
relationship management
E-Business tools:

 Mobile phones
 Personal digital assistants (PDA)
 Electronic Data Interchange
 File transfer
 Facsimile
 Video conferencing, internet, intranets and
extranets.
Advantages of E-business:
 Quicker and easier communications
 Strengthened marketing capabilities and reach
 Increased hours of operation 24 hour 7 day
 Access to broader information through research
 Reducing the cost of doing business by lowering
transaction costs
 Adopt new business models and develop tailored
customer support.
5 – Pillars of E-business
Private Search Engines:
Impact of E-business on business
 Direct sales to customers.
 Anytime access from anywhere.
 Customization of products.
 Quicker time to market.
 Flexible pricing, product portfolio and promotions.
 Price discrimination.
 Transfer of fund with efficiency.
 Lower stock outs.
 Automated and convenient process.
E-business Models
 E-shops: process whereby consumers directly buy
goods, services etc from a seller
 E-procurement: Allow qualified and registered users
to look for buyers or sellers of goods and services
 E-malls: Collection of e-shops
 Virtual communities: social network of individuals
who interact through specific media
E-GOVERNANCE
Meaning

 Electronic medium in order to facilitate an

efficient, speedy and transparent process of
disseminating information to the public, and
other agencies, for performing government
administration activities.
Objectives of E-governance
 Build services around citizen's choice
 Make government more accessible
 Facilitate social inclusion
 Provide information responsibly
 Use government resources effectively
 Reduce government spending
 Deliver on-line services
 Involve citizens in the governing process
Why E-governance?
 To improve quality of governance products and
services being currently provided
 To provide new governance products and services
 To enhance participation of people in choice &
provision of governance products & services
 To bring new sections of society under the
governance sphere (includes the poor, the illiterate,
the differently abled, indigenous people, the migrants
and displaced people)
Goals of E-governance

 Better service delivery to citizens

 Ushering in transparency and accountability
 Empowering people through information
 Improved efficiency within Governments
 Improve interface with business and industry.
E-governance Components
 G2G (Government to Government): Interaction is
only within the sphere of government - Between
national, provincial and local government agencies
 G2C (Government to Citizens):
– Gives citizens the choice of when to interact with the
government
– Interact with the government (e.g. through Internet, fax,
telephone, email, face-to-face, etc
– Primary purpose is to make government, citizen-friendly.)
Components Continued….
 G2B (Government to Business):
– Initiatives can be transactional, such as in licensing,
permits, procurement and revenue collection
– They can also be promotional and facilitative, such as in
trade, tourism and investment
 G2E (Government to Employees):
– Interact with its employees on a regular basis
– Making interactions fast and efficient and increase
satisfaction levels of employees on the other.
E-governance Challenges
 Redefining rules and procedures
 Information transparency
 Legal issues
 Infrastructure, Skill and awareness
 Access to right information
 Interdepartmental collaboration
 Tendency to resist the change in work culture
E-governance Challenges in India
 Lack of Integrated Services: Lack of
Communication between different Departments.
 Lack of Key Persons: Less knowledge in
technological skills to implement
 More Population:
– This is probably the biggest challenge.
– There is no unique identity of a person in India
 Different Languages: Ensuring e-Governance in
local language is a big task to achieve.
Benefits of E-governance

 Better access to information and quality

services for citizens
 Simplicity, efficiency and accountability in the
government
 Expanded reach of governance
Advantages of E-governance
 Integration of various ministries and departments for
Effective Perspective Planning and Evaluation
 Geographic Information System based system for
better understanding
 Crime Control and management
 Corruption free Society
 Revenue Generation by elimination of tax evasions
 Poverty Alleviation