Emotions and Moods

PRESENTED BY
SUNIL NEPAL
SIRJANA GYWALAI
SUSMITA TIMILSINA
SUSHMA RAYAMAJHI
 Emotions

Emotions are short-lived feelings that come

from a known cause.
 The basic Emotions

 Anger
 Fear
 Sadness
 Happiness
 Disgust
 Surprise
Basic Moods: Positive and negative effect
 Sources of Emotions and Moods

 Personality
 Day and Time of the Week
 Weather
 Stress
 Social Activities
 Sleep
 Exercise
 Age
 Gender
 Emotional labor

Emotional labor or emotion work is a requirement of a

job that employee display required emotions towards
customers or others.Example profession that requires
emotional labors are: nurse doctor ,waiting staff and
television actors.
Although emotional labor may be helpful to the
organization bottom line there has been recent work
suggesting that managing emotions for pay may be
detrimental to the employee.
 Emotional dissonance 

Emotional dissonance : is likely to occur  in situations in

which there are strong expectations regarding the
emotions one is expected to display by virtue of one’s job
requirements 

 Felt emotions: emotions people actually  experience

 Displayed emotions: emotions people show other
 Emotional intelligence

 Emotional intelligence is the ability to detect

and manage emotional clues and information 

Five dimensions of emotional intelligence

 OB Application of Emotions And Moods

Selection 
Decision making
Creativity 
Motivation 
Leadership
Customer service 
Job attitude 
Safety at workplace
 Conclusion

 Emotions and moods are the important topic of

psychological research both are affective .
 positive and negative feeling (emotions and moods) are a
fundamental component of happiness .
 The more complex a task the less emotional a works can be
before interfering with performance.
 Managerial behavior and work environment can be
leveraged as a tools to change moods and triggers emotions.
 Mood states often bias judgment in a mood consistent
manner.