Cisco Unified IP Phones

Training

October 2016
 Introduction

 Having a stable and well organized communication

system is very important for any organization
worldwide.
 The IP Telephone system insures a stable, integrated
and simple Telephone communication system over
the existing infrastructure.
 Introduction

 IP Telephone the delivery of multimedia experiences

for the office workspace, help people work together
more effectively and efficiently and Shorten decision
times
 Objective

The objective of the UC/IPT project has been listed

below:
 Ensure a stable internal Phone communication service
 Ensure a well privileged internal/external
communications system
 Increase productivity of the office by saving time and
helping employees have a perfect communication
platform
 Objective

 Implementing centralized billing software so that to

Decrease cost of telephone bill by ensuring proper
usage of resource
 High scalability and easy for management and
maintenance
 Provide Advanced communication services such as
Instant messaging and presence system, Auto
Attendant / IVR(Interactive Voice response) system
 Some important features of IP
Telephony

Place a call while on hook

Place a call while off hook
Place a Call from Call History
Place a Call using Local Directory
 Place a Call Using Extension Mobility (EM)
 Some important features of IP
Telephony

 Redial
 Internal call, local call and international call
 Transfer a call
 Swap from hold to active call and vice verse
 Do Not Disturb (silent)
 Forward Calls (call divert)
 Hold a call and make new call
 Some important features of IP
Telephony

View Call History

Delete single call history
Clear the entire Call History
Conference Call Live
 Some important features of IP
Telephony

 Mute a Call (block audio input but you can hear them)
 Park a Call
 Retrieve Voice Messages
 Adjust the Ring Volume
Physical Description
 Physical Description

1 Handset light Indicates an incoming call (flashing red) or new

strip voice message (steady red). Handset light strip
2 Phone screen Shows information about your phone such as
directory number, active call and line status,
softkey options, speed dials, placed calls, and
phone menu listings.

3 Soft key Buttons Depending on how your system administrator

sets up the phone, enable softkey options
displayed on your phone screen.
4 Transfers a call. Awakens the phone screen from sleep mode.
 Physical Description
5 Conference Create conference call
button

6 Hold /Resume Hold call and resume held calls

button

7 Navigation and To scroll through menus

select Button

8 Programmable programmable feature buttons provide access

feature button to: Phone lines and intercom lines , Speed-dial
numbers (speed-dial buttons, including the
Line Status speed-dial features)
 Physical Description
9 Head set button Toggles the headset on /off

10 Speaker button Toggles the speaker on/off

11 Keypad button To insert numbers and letter

12 Mute button programmable feature buttons provide access

to: Phone lines and intercom lines , Speed-dial
numbers (speed-dial buttons, including the
Line Status speed-dial features)
 Physical Description
13 volume Controls handset, headset and speaker volume

14 Message button Autodials your voice messaging system (varies

by system).

15 application Use the Applications button to access call

history, user preferences, phone settings, and
phone model
16 contact directory

17 handset Phone handset

 Operating Your Phone

 This section describes how to operate your Cisco

Unified IP phone and includes information on soft
keys and phone features.
 Place a Call

Use one of the following methods to place a call:

•Lift the handset and dial the number.
•Dial the number, and then lift the handset.
•Dial the number, and then press the Dial soft key.
•Press the line button for your extension, and then dial.
 Place a Call

Press the Speaker button, and then dial.

•Press the New Call soft key, and then dial.
•If you have selected a number from a directory, press
the Dial soft key.
Note Use the backspace (<< ) soft key to erase digits
that you enter incorrectly.
 Answer a Call

•Lift the handset.

•If you are using the speakerphone, press the Answer
soft key or the Speaker button.
 End a Call

•Hang up the handset.

•If you are using a speakerphone, press the Speaker
button or the EndCall soft key.
 Place a Call from Call History

 To place a call to a number in the call history list:

 1.Use the Navigation button to scroll through the call
history list.
 2.Use the Select soft key to select a phone number.
The digits appear on the phone display.
 3.To dial the number as it appears on the phone
display:
  –Press the Dial soft key.
 Place a Call from Call History

 To edit the number on the phone display before

dialing:
 1.Press the EditDial soft key to place the cursor at the
beginning of the number on the phone display.
 2.Use the keypad to edit the digits as needed. Use the
backspace (<<) soft key to erase digits that you enter
incorrectly.
 3.Press the Dial soft key to place the call.
 Intercom

 Press Intercom
 Use the second line to use as intercom
 the recipient accepts the intercom call. If you are on
an active call, that call is placed on hold.
 Press Intercom to end the call
 Use the Intercom Feature

 two phones speed-dial each other.

 allows you to place and receive one-way calls
 Transfer a Call

 Transfer allows you to redirect a connected call from

your phone to another number
 To transfer a Call

 Verify that you are on an active call (not on hold).

 Press Transfer
 Enter the transfer recipient’s phone number
 Cancel Transfer

1.To cancel your call-transfer attempt:

 –Press the EndCall soft key.
2.To reconnect to the original caller:
 –Press the Resume soft key.
 Hold a Call

 Hold allows you to put an active call into a held state

And Answering a New Call or to transfer a held call
 Press the Hold soft key
 Retrieve a held call:

 Press the Resume soft key.

 Forward call

 Divert call
 Forward All Calls

To forward all incoming calls to another number:

1.Press the CFwdALL soft key. You hear a confirmation beep.
2.Dial the number to which you want to forward all your calls. Dial the number
exactly as if you were placing a call to that number. Remember to include
locally required prefix numbers.
The phone display is updated to show that calls will be forwarded.
3.Press the pound key (#) or the EndCall soft key.
NoteTo forward calls to voice mail, manually enter the voice mail number, or
use the CFwdALL soft key plus the Messages button, followed by the EndCall
soft key. When call forward all is set, the display will show Call Forward Icon.
.
 Mute a Call

 Mute allows you to block audio input for your

handset, headset, and speakerphone, so that you can
hear other parties on the call but they cannot hear
you.
 Mute a Call

To mute a call:
 •While on a call, press the Mute button. The Mute
button lights, indicating that the other party cannot
hear you.
To deactivate the mute function, do one of the
following:
 •Press the Mute button again.
 
 Do Not Disturb

 Equivalent to Silent
 Call from A to B
 B can press DND to make the ringing Silent
 Adjust the Ring Volume

 Press the Up or Down Volume button while the

handset is in its cradle and the phone is idle.
Place a Call from Your Local Directory

 To access the local phone directory established by the

administrator:
 1.Press the Directories button.
 2.Press the Navigation Up or Down button or press 4 to
select the Local Directory.
 3.Press the Navigation Up or Down button to select the
Last, First, or Number field search option.
 4.Using the keypad, enter the last name or first name for
the entry.
Adjust the Volume for the Current Call

To adjust the handset, speakerphone, or headset

volume for the current call:
 1. During a call, press the Up or Down Volume button.
 2. Press the Save soft key to apply the new volume
level to future calls.
 Park a Call

 Call park allows a phone user to place a call on hold at a

designated parking spot from which the call can be
retrieved by anyone on the system.
To park a call:
 •Press the Park soft key.
The Cisco Unified Communications Manager Express
system automatically selects an available call park slot and
displays the number on the Cisco Unified IP phone screen.
 Park a Call

To park a call to a specific call park slot:

 •Press the transfer button followed by the call park
slot number provided by your administrator.
To retrieve a parked call:
•If your phone receives a call park notification, press
the PickUp soft key followed by the asterisk (*).
•Press the PickUp soft key followed by the call park slot
number.
 View Call History

 Use application button or recent soft key

 Clear Call History

 To clear all numbers in the directory histories:

  •Press the Clear soft key.
 NoteThe Clear soft key clears all call history lists.
Selective clearing of call history lists is not supported.
Thank You !!