TECNOLOGO EN GESTION LOGISTICA CENTRO DE SERVICIOS FINANCIEROS REGIONAL BOGOTA SERVICIO NACIONAL DE APRENDIZAJE SENA-2019 MAIN IDEAS OF READING in busines logistics, improvement continues facilitates solid and sustained growth. If the logistics processes are efficient, companies can obtain and maintain advantages over their competitors To improve the quality of the customer experience, strategies in logistics operations must be implemented Orders must be carefully examined for effective product delivery automate the processes of a company streamlines them and allows timely customer information The success of a company depends on the good work of its employees Logistics management is a complete process and must have strategies that take advantage of storage, transportation, communication resources