Professional Documents
Culture Documents
HU – House Used
◦Hotel owner or viP is occupying the
room
SO- Slept over
◦A room was registered having a new
guest sleeping over with the guest
approval.
RES – Reserved
◦The room is reserved.
BLO- Blocked
◦The room is under guaranteed
reservation
◦ Waitlist Codes - OPERA lets you set up waitlist bookings if the requested
reservation cannot be confirmed. When a reservation is created and then
moved to the waitlist the system requires a reason. Use waitlist codes to
designate why a reservation is being placed on a waitlist (rate not available,
room not available, dates not available).
◦ Alert Definition - OPERA offers two kinds of alert messages: standard alert messages that can
be specifically attached to selected individual reservations, and global alerts which are
automatically attached to all reservations that meet the alert criteria.Alert Messages -
Reservation alerts are messages attached to a reservation for display during check in, when the
reservation is opened while the guest is in-house, or during check out. You can attach a pre-
defined alert or customize an alert for a particular guest. Alerts give you the ability to annotate
a reservation with important information for the front desk agent, for example to call a
manager upon arrival, collect an iron and ironing board upon departure, or note that a
reservation was a gift and to not divulge the rate or payment option.
◦ Global Alerts - Global alerts can be set up to appear at any or all of the following times: at
check in, at check out, and/or whenever the reservation is opened. Sets of display conditions
further restrict the global alert display based on reservation type, block code, number of
adults/children, arrival/departure time, and a host of other criteria.
◦ Custom - Use custom codes to customize a reservation screen with
information that is used to maintain specific metrics for different reports and
various other purposes.Guest Status - Create and maintain codes that specify
the status of a guest. For example, due in, checked in, due out and checked out.
◦ Guest Type - Create a code to specify the type of guest such as hotel guest,
members, staff, and outside guests. The values used for the Guest Type list of
values are entered here.
◦ Country Entry Point - Create a code to specify where a guest has entered the
country (e.g., cities or airports). Once codes are configured, the Country Entry
Code may be selected on the Reservation screen.
◦ Purpose of Stay - Create a code to specify a guest's purpose of stay. For
example, Business, Travel, Leisure, Conference, or Seminar.