ASSERTIVE

BEHAVIOUR
PRESENTATION BY SHARON HALM

November, 2021
• What is Assertive Behaviour? It is a way of communication that allows
individuals to express themselves (directly, honestly, and appropriately)
with respecting other person’s right.

• Honestly and straight-forward expression of how we feel (to ourselves and

others).

• Allow people to stand up for themselves and their rights without violating
other's rights.

• An assertive nurse, does not mean that he or she is assertive in all

situations. No one is 100% assertive or 0% assertive.

• It only implies that the nurse is assertive in most situations. Nurse might
be very nonassertive in interactions with his/her supervisor.
 MANAGING CHALLENGING BEHAVIOURS
• Using “I” instead of you or it, followed by a feeling word. Using
the word I automatically accepting responsibility for your
feelings. Appropriate expressions of anger might be “I’m
becoming very angry” or I’m bothered by….

• Example, One way of appropriate thinking about the person is

smoking and the smoke is traveling back to your face is that
you can ask politely: “could you please put out your cigarette?”.

• Secondly: You may increase the strength of your request by

adding a feeling “1 feel very uncomfortable from smoking.

• Finally : If no results, add a consequence, I’d like you to put it

out and if you don’t I will call the manager.
EXAMPLE OF MANAGING CHALLENGING
BEHAVIOURS : SCENARIO

Video Credit : Trinity

Brain Health and The
Alzheimer Society of
Ireland.
 HANDLING PATIENTS/CLIENT’S COMPLAINTS

• Know what you want to say, use “I” in your statements.

• Respect the opinion of patients and others even if you don’t agree.
• Get to the point and keep it simple.
• Be confident and not arrogant to patients
• Don’t be aggressive or raise your voice.
• Be firm but polite to patients.
EXAMPLE OF HANDLING PATIENTS / CLIENT’S
COMPLAINTS: SCENARIO

Video Credit: Ausmed.

 THE END

THANK YOU