Conflict Resolution

Introduction
• What comes to mind when you think of
conflict?
• Make a list of single words that describe
conflict for you.
• Meaning of conflict
 Activities
1. Where is north?
2. Two women apply for a job. They look exactly alike.
Same last name, same middle name, same parents,
same address, same phone number, same date of
birth. Everything is identical. The receptionist says,
“You must be twins”. They say, “No”. How is it
possible?
3. Prepare an aeroplane.
4. Read the colour in which the text is written. (Only
one second)
RED
BLACK
YELLOW
GREEN
WHITE
ORANGE
 Activities continued…
5. Anger Ball-Toss
Stand in a circle. Begin by completing the
sentence, "I feel angry when ...”. Restate and
complete the sentence for yourself.
6. Feelings Check-ln
Each student to write on the card in large
letters one word that describes how he or
she is feeling right now.
 Activities continued…
7. Standing Up
Describe a time you felt you were being taken
advantage of and you stood up for yourself.
8. What Would You Do?
Each student to respond to this question: "If
you saw a fight starting in the street between
two people you didn't know at all, what
would you do?"
 Activities continued…
9. When I'm in a Conflict...
Each student to complete the sentence,
"When I get into a conflict, I usually ...”
 Ingredients of Conflict
• Diversity and differences
• Perceptions (vs. reality)
• Needs and wants
• Power
• Values and principles
• Feelings and emotions
• Miscommunication
• Internal conflicts (personal baggage brought to the
table)
 Ways of dealing with conflicts
1. Avoiding
2. Accommodating (give up your point)
3. Competing (can lead to disasters)
4. Collaborating
5. Compromising
6. Asserting
 Conclusion
• There is no such thing as life without conflict.
• The history of humanity has been a history of
conflicts.
• If there are no conflicts, create conflicts.
Thank you!