TELEPHONING

Consultation
Practice the dialogue via phone between a doctor and
patients.
DOCTOR:
After the initial greetings the doctor will ask what the patient
has called for, what the symptoms are, how long the
problem has been going on, etc
Giving a quick solutions or advice
PATIENT:
Telling what symptoms he/she has been suffering.
Asking for the advice or solution
Making an appointments
 Present Complaint
Expressions:
Well, Mrs. Davis, What can I do for you?
Now, Mr. Wilson, what’s troubling you?
Well, Mr. Chan, what seems to be the problem?
 Taking a History
Questions to the patients may take various forms.
1. What questions 8. How much questions
2. How about questions 9. How bad questions
3. Where questions
4. When questions
5. How long questions
6. Do you ever questions
7. Have you ever questions
 History of Present Illness
- How long have you had this pain?
- Where is the pain exactly?
- When did you first notice this?
When did the problem first start?
- How long has this been going on?
- How long have you had this problem?
- Do you ever feel like vomiting?
 Taking a Past History
- Have you ever had your tonsils out?
- Have you ever been operated on?
- Did you ever have any fractures?
- Have you ever had chicken fox?
 Taking a Family History
- Are your parents still alive?
- Do you have any brothers and sisters?
- Are your parents in good health?
- Are you married?
- Do you have any children?
- How about your relation with your husband?
- Does your husband smoke?
- When did your wife die?
 Taking a Social History
- Do your parents live with you?
- How do you get on with your workmates?
- How long have you lived in this country?
- When did you move into town from the
country?
- How about your relations with your friends?
 Making an Appointment
- Can we have lunch together today?
- Do you have 20 minutes to spare?
- When are you free?
- Are you free for dinner tonight?
- I’d like to make an appointment with you,
please?
 Responses
No, I’m afraid I’m not free, today
Yes , I’m free. Where shall we meet?

In my office at 10. Is that ok? That’s fine see u later