Swandolyn Hubert- W106063071

Professor Roberson
Healthcare Academy CRN # 23182
Customer Service
What is customer service?

Customer service is the way you treat people and the quality of product you
provide them with.
What is the first impression of customer service?

First impression is greeting the

customer with a smile and asking how
may I help you?
What is the role of customer
service in the 21st century?

The role of customer service

in the 21st century is to
influence the customer into
buying their product.
How to deal with difficult customers?

When dealing with a difficult customer you should remain calm and keep your
communication professional.
 Effective communication vs
Ineffective Communication
Give them a chance to talk. Yelling at the customer.

Understand the customer’s point of view. Not listening to them talk.

Assess their needs. Not trying to resolve the problem.

Speak softly. Not taking their problem into consideration.

What do customers desire?

Customers desire good customer service as well as good quality

products.
 What are 10 Customer Service Commandments?

● Pay Attention
● Listen
● Be proactive
● Stay positive
● Create the best product for the customers
● Make sure your staff is trained for all types of situations
● Ask for feedback
● Follow up with the customers to make sure they are satisfied with the
product that they purchased from you.
● Make sure your website and phone number are updated
● Show empathy
Why is customer service important?

Customer service is important because it can either make or break

your company. Word of mouth is one way that can either be good or
bad for your company.
Thanks!