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  • Role-Play Helpline

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    Minh Thu Nguyễn Thị
    2 views5 pages
    "The Business" is a multi-level business English course which offers the student a cutting-edge blend of electronic and print material. The syllabus is organized by topic and has been developed from...

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    Role-play helpline

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    "The Business" is a multi-level business English course which offers the student a cutting-edge blend of electronic and print material. The syllabus is organized by topic and has been developed from...

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views5 pages

    Role-Play Helpline

    Uploaded by

    Minh Thu Nguyễn Thị
    "The Business" is a multi-level business English course which offers the student a cutting-edge blend of electronic and print material. The syllabus is organized by topic and has been developed from...

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 5

    THE CUSTOMER SERVICE

    GROUP 6

    NGUYEN
    NGUYEN THI MINH
    VU PHUONG
    TUAN ANH THU
    - THE
    - THE -STORYTELLER-
    HELPLINE
    CUSTOMER-
    OPERATOR-
    PART 1: ROLE-PLAY

    Tuan Anh is having trouble with his new facial cleanser


    machine. He is going to call the online shop that he has
    bought from – Hasaki. Let’s see what’s happen next!
    PART II: CONCLUSION
    From there, we see a few things when it comes to being a helpline:

    When the telephone rings, answer it promptly.

    Answering the calls in a kind and professional manner .

    Listening and understanding the customer's problem.


    THANKS FOR LISTENING!

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