Professional Documents
Culture Documents
Module 2:
Strategic HRM
□ Business Value Discipline
□ HR Linkage with the Business Value Discipline
□ Balance Score Card
□ Perspective of the Balance Score Card
□ Strategy Maps
□ Generic Strategy Map Sample
Business Value Discipline
Business Value Discipline
Operational Excellence:
This value discipline focuses on optimizing the production and delivery
of products or services.
Ex:- Dell, through its website customers have the possibility to fully
customize their computer they are about to buy so that it matches
their needs
HR Linkage with the Business Values Discipline
BALANCED SCORECARD
A new approach to strategic management was developed in the early 1990's by Drs.
Robert Kaplan (Harvard Business School) and David Norton.
They named this system the 'balanced scorecard'. The balanced scorecard approach
provides a clear prescription as to what companies should measure in order to 'balance'
the financial perspective.
The balanced scorecard is a management system (not only a measurement system) that
enables organizations to clarify their vision and strategy and translate them into action.
It provides feedback around both the internal business processes and external outcomes
in order to continuously improve strategic performance and results. When fully
deployed, the balanced scorecard transforms strategic planning from an academic
exercise into the nerve centre of an enterprise.
PERSPECTIVES OF THE BALANCED
SCORECARD
The below diagram gives an idea of the complete overview of
Balanced Scorecard:
The Learning and Growth Perspective
This perspective includes employee training and corporate cultural attitudes related to
both individual and corporate self-improvement.
It describes the organization’s intangible assets and their role in strategy. The intangible
assets can be divided into three categories
• Human Capital
• Information Capital
• Organizational Capital
Metrics based on this perspective allow the managers to know how well their business is
running, and whether its products and services conform to customer requirements (the
mission).
The Customer Perspective
These are leading indicators: if customers are not satisfied, they will eventually find
other suppliers that will meet their needs.
Poor performance from this perspective is thus a leading indicator of future decline, even
though the current financial picture may look good.
The Financial Perspective
Timely and accurate funding data will always be a priority, and managers will do
whatever necessary to provide it.
In fact, often there is more than enough handling and processing of financial
data.
With the implementation of a corporate database, it is hoped that more of the processing
can be centralized and automated
Productivity strategy:
•Improve cost structure
•Increase asset utilization
A strategy map is a diagram that is used to document the primary strategic goals
being pursued by an organization or management team.