LEADING HIGH

PERFORMANCE
TEAMS
Presented by:
Mrs Alison BOWSER
(4/5 Dec, 2017

(THE FEEDBACK)

Dr Souhail
CHEBBI
Doha, 17-01-
2018
HIGH PERFORMANCE TEAM
 10 Features of High Performance Team
1- Open and clear communication
2- Effective Decision-Making
3- Diversity is valued
4- Mutual Trust among team members
5- Clear goals
6- Defined roles and responsibilities
7- Effective conflict management
8- Efficient coordination
9- Positive atmosphere
10- Participative leadership
 LEADERSHIP
Definition:
The ability to influence a group towards the achievement of
goals.
 Qualities

 Decisiveness
 Fairness
 Real interest in people
 Fluent communicator
 Sense of humor
 Enthusiasm
 Good Memory
 Willingness to praise others
DO and NOT DO
• Learn to lead
• Examine Expectations
• Adapt a caring approach
• Respect them as individuals
• Never stifle development
 Functions

Building andthe
Achieving
Developing maintaining
TASKS the
theINDIVIDUAL
TEAM
 Styles
 COMMUNICATION
 The ABCC of an Effective Communication:
 Accurate
 Brief
 Clear
 Confirmed

 Two ways:
 One way communicating (instructions,…)
• Two-way communicating (share, feedback,…)

Depends of the situation, time, formality

 Styles

 Command and tell

 Instructions
 Propose and suggest
 Negotiate
 Persuade
 Influence
 Listen
 Three Communication Styles

1- Aggressive I win…You loose

 Accusing
 Showing disrespect

2- Passive I loose…You win

 Always being sorry
 Having no self confidence

3- Assertive You win…l win

 Truthful
 Respectful
 Assertiveness

1- Good working relationship

2- Self –esteem
3- Greater confidence in others
4- Saving time and energy
5- Ability to negotiate effectively
6- Ability to stand up for what you want
7- Increase chance of everyone winning
 Aspect

How much of an impression do you make:

 Techniques for an Effective Communication
 Use feedback
 Simplify Language
 Listen actively
 Non-verbal communication
 Keep an open mind
 Different Types of Questions
1- Open
 WH…?
 Avoid WHY…? Criticism, defensiveness
2- Purpose
3- Precision
4- Feeling
5- Unblocking (cross the obstacles)
6- Summarizing
7- Commitment
 FEEDBACK
 Giving Feed back
 Check whose problem it is
 Focus on issues that can be changed
 Neutral. No judgement
 Formula (EEC)
 Example
(give an objective example)
 Effect
(describe the effect of behavior)
 Change
Mrs Sally Foley Lewis
(Behavior/Performance)
(Productive LEADER)
 Receiving Feedback
 Ask for feedback
 Right person…Right place…Right time
 Listen
 Ask questions
 Do not make excuse
 Decide how to use it
 Always developmental
 Always remain calm
THE STAGES OF GROUP DEVELOPMENT
 THE THREE OOVES!
How to deal with Below Standard Performance

1- Improve
2- Move
3- Remove Or 4th choice… Doing nothing!!
 DELEGATION

ADVANTAGES

FOR YOU FOR OTHERS FOR THE

ORGANIZATION

 Win time  Develop new skills • Increased productivity

 Continuity of work  Increase Motivation • Succession planning
 Reputation for trust  Win time • Identify potential and use it
 Achieve more  Improve career
 When?
 It provides an opportunity to
develop and train someone
 One employee has higher skills
than you do
 You don’t have enough time
 To motivate and show trust in
someone
 MOTIVATION
The Key to motivation is to communicate a strong sense of
shared purposes

 Low Motivation
 Low quality output
 High labor turnover
 High error rate
 Absenteeism
 Poor timekeeping
 Lack of discipline
THANK
YOU!
Different Types of QUestions
• 1- open Q (WH…?)
• Avoid WHY…? Criticism, defenciveness
• Purpose
• Precision
• Feeling
• Unblocking 9cross the obstacles)
• Summarizing
• Commitment
Three Communication Styles
• Aggressive
• Accusing
• Showing disrespect
• I win you loose
• Passive
• Always being sorry
• Having no self confidence
• I loose You win
• Assertive
• Truthfiul
• Respectful
• You win I win
Assertiveness
• Good working relationship
• Self –esteemGreater confidence in others
• Saving time and energy
• Ability to negotiate Effectively
• Ability to stand up for what you want
• Increase chamnce of everyone winning
FEEDBACK
• Giving Feed back
• Check whose problem it is
• Focus on issues that can be changed
• Neutral. No judgement
• Formula (EEC)
• Example 9give an objective example)
• Effect (descibre the effect odf behavouyr)
• Change (Behavour/Perfirmance)
• People do not care how much you know until they
know how much you care!