Facilities and operations

management
Task – 2
 TASK – 2

In order to enhance the operation, processes and own

organization, the Levin Hotel is required to make
comparison and research the other firm within the
same industry. For this purpose, Marriot hotel will be
taken into account. It is the largest and leading hotel
in London which is significantly exploring the
Scottish culture at London.
 2.1 Statutory regulations affecting facilities operations

Speaking in relation with the procedures and statutory

regulations of UK, it is very severe in terms of facilities
operation. These regulations states that there must be proper
execution of safety and environmental policies including
procedures in the hotel as per the law of United Kingdom
(Garg and Deshmukh, 2006). Consequently, it is vital for the
Levin hotel to take into consideration varied safety measures
being prescribed by the UK government in regards with health,
environment and safety of the customers. Furthermore, it is
also equally vital for the hotel to obtain licenses and
certificates of each and every kind from the authorities for
proper functioning of the hotel.
 Continued…

Seeking help from these licenses and certificates,

hotels can make sure that they have authorization
of operating in the market and running a hotel
facility. Other than this, the process concerning
internal as well as external audit must be updates
and planned significantly. It is also crucial that each
and every facility of the hotel is free from in-
securities like fire, hygiene and health (Payant and
Roper, 2014).
 Continued…
Articulating about the regulations, it entails that
on the basis of their form of responsibility and
business, they must have proper license and
certificates related to health and safety, alcohol,
training of employees, sound and music and
many more. Further, they also need to fulfill a
legal formalities concerning disparity amid
people, equality and employment by facility of
operation.
 2.2 The health, safety and environmental measures to
be implemented by a facilities manager

United Kingdom is quite strict in terms of

environment, safety and health measures that need
to be adhered in the facility and property of hotel.
There are several acts being passed by the
government of UK such as Food, health and safety
act 1974 that is required to be followed and
implemented in every facility of hotel (Lind and
Muyingo, 2011). Furthermore, there are issues
related to health and environment that should be
executed in the hotel and these are as follows:
 Continued…

 Process related to Pest control should be adopted

by the hotel regularly. By this system in place,
the manager can control the termites and other
pests as well.
 As per the statutory compliance, there must be
adequate update of health and hygiene related
aspects within the hotel (Chan, 2001)
 Arrangements should be made for health camps
with a view to keep the employees healthy
 Continued…
 There should be regular audits of compliance, as
these audits will help in tracing out flaws which
can be resolved timely
 Before serving food to the customers,
arrangement should be made regarding checking
the quality of the food. Through this, quality as
well as hygiene of the clients can be maintained
easily (Dan and Sanders, 2016)
 2.3 Documentation for compliance with statutory regulations and health, safety and environmental measures

Every level of facility operation requires

maintenance of performance report and MIS that
helps in ensuring that the each and every status of
activities are being noted and enlisted. For the
purpose of complying with the regulations and
issues in United Kingdom, several registers are
being retained and accounted significantly and
explanation of these are being defined beneath:
 Continued…
 License of operations for the hotel property –
Licenses in relation with the fire control,
building operation and statutory licenses must be
obtained by the hotel owners.
 Certifications and licenses – Preparation of food
and serving the same is pre-requisite in hotel and
thus, certificate and licenses must be obtained
(Teicholz, 2001). Food should be prepared as per
the rules prescribed in the hygiene and food
safety act of United Kingdom.
 Continued…
Certification on the health and safety of the customers –
This is also another important certificate that needs to be
obtained by the hotel owners. As per this, it is vital for the
hotel to maintain the health and safety of their guests
through serving them well while they stay in their hotel,
avail food facility and relax in the environment. In addition
to this, there is also a need to prepare a checklist about the
operations of the hotel like technical, housekeeping and
security aspects for the machinery. Other than this, there is
also a need to obtain certificate in relation with the green
and clean environment as well as safety act 1974 must be
considered by the hotel (Stipanuk, 2006).
 References
 Chan, K.T., Lee, R.H.K., & Burnett, J. (2001).
"Maintenance performance: a case study of
hospitality engineering systems", Facilities, 19
(13/14) 494 – 504.
 Dan, R.R. and Sanders, N.R., 2016. Operations
Management: An Integrated Approach. 6thed. Wiley.
 Garg, A. and Deshmukh, S.G., 2006. Maintenance
management: literature review and directions.
Journal of Quality in Maintenance Engineering,
12(3), pp.205 – 238.
 Continued…
 Lind, H. and Muyingo, H., 2011. Building
maintenance strategies: planning under
Uncertainty’ KTH Stockholm.
 Payant, R. and Roper, K.O., 2014. The Facility
Management Handbook. AMACOM.
 Stipanuk, D.M., 2006. Hospitality Facilities
Management and Design. East Lansing:
EIAHLA.
 Teicholz, E., 2001. Facility Design and
Management Handbook. McGraw Hill
Professional.
Thank You