Case Study 1:

Marianna and Kyle

GROUP 5: CHRISTINE BLACK, ABIGAIL GEORGE, 
     JULIETTE HILL, CARA ROTMAN
 Case Summary
• Reorganization committee within the Health
Department
• Develop a new reporting and work structure
between multiple departments
• Streamline work, reduce costs

• Marianna is concerned about the project timeline

• Stressful task
• Lack of urgency
• Upcoming wedding and honeymoon

Epidemiology Surveillance and Testing Infectious

Department Reporting Team Department Diseases
Case Summary
 Contact with committee members 
 Mainly mid-level managers
 Chair/Lead: Kyle
 Marianna communicates her upcoming leave, offers to work ahead

 Final contact
 Kyle realizes it is Marianna's last day before leave
 Explains Marianna will not be included in the final report team due to absence
 Marianna responds in frustration
 Goal

 Committee goal: develop new reporting and work

structure to streamline work and cut costs
 Marianna's goal: get the project finished 3 weeks
before deadline since she will be out of the office
 Kyle and the rest of the committee's goal: get the
project successfully completed by the due date
 Do you see an issue with misaligned goals?
Strategies

 Marianna emailed the other committee members to see how she could get a head
start 
 The committee members, including Kyle, told not to worry about it
 Now that she is out of the office up until the due date of this project, Kyle must
restructure the team or ask for an extension on the project due date
 Which strategy do you think Kyle should go with?
Outcomes

 Bottom line: finish the project 

 With Marianna by asking for an extension on the project 
 Brainstorm her ideas
 Wrap up loose ends prior to submission
 Without Marianna by restructuring the committee 
 Replace Marianna with a different mid-level manager of the same department
 Kyle can assign or reassign roles
 If Marianna had begun working on ideas, ask a team member to step in while she was
away
 Lack of communication skills

Lack of confirmation

What Went Lack of interpersonal skills – Kyle

Wrong? Management roles – interpersonal 

Lack of forward planning – Mariana

 Lack of goal development – SMART implementation

Lack of decision-making styles – Behavioral style

implementation

What Went Conflict 

Wrong?
Unprofessional response – Aggression in the workplace

Equity theory
   Leadership Styles and Solutions  

• High heart • Familiar with

Authentic • Relationship-Focused Kyle's stressors
Leadership • Compassionate • Strengths-Based
Approach Response

Authentic 
Original Leadership
Response Response
 Situational Leadership 

• Could have been applied

throughout the project
• Flexible to meet the different
needs of team and timeline

Original
Response

Retrieved: https://expertprogrammanagement.com/2018/11/situational-leadership-model/
 Q&A Section
 Please put your answer in the chat box
 Q&A Section
 What Leadership Style Theory do you think would
be most effective for this situation?
 A) Authentic Leadership
 B) Situational Leadership
 C) Behavioral-Decision Making Theory
 D) Other, type in response in chat box
 Q&A Section

 After learning about the Head, Heart, and Hands approaches

to managing, which do you think Kyle was lacking? 
A) Head
B) Heart
C) Hands
 Q&A Section

 Any additional thoughts or questions regarding this scenario?

Has anyone ever found themselves in a similar scenario?