Pillai College of Arts,Commerce And Science,New Panvel

Name-Prachi Deepak Patil

Std-TY-BMS
Div-HR(C)
Roll No-8633
Topic Name-Communication skills
 Communication skills

Definition-Communication skills are the abilities you use when giving and
receiving different kinds of information.
A variety of aspects are important in the context of these skills, such as
listening, speaking, observing and empathy.
 Process of communication

 1.Ideation
 2.Encoding
 3.Transmission
 4.Decoding
 5.Response
 Types of communication skills
1. Verbal communication
2. Non-verbal communication
3. Written communication
4. Visual communication
1. Verbal communication:
 Verbal communication is the most common type of communication. It
involves the use of spoken words or sign language to share information.
2. Nonverbal communication:
 Nonverbal communication involves passive communication through the
use of gestures, tone of voice, body language and facial expressions to
share your thoughts and feelings.
3. Written communication:
 Written communication includes communicating through writing, typing
or printing.
4. Visual communication:
 Visual communication uses graphs, charts, photographs, maps and logos to
share information.

 Tips for effective communication.

1.Minimise the potential of misunderstanding.
2.Understand your audience.
3.Seek feedback from the recipient.
4.Choose the right channel of communication.