MESSAGING

REINVENTED

2019 © Inspire-Tech Pte Ltd

 Can you stop
SMS phishing
scams?

2019 © Inspire-Tech Pte Ltd

 Paying too much
for sending
SMS?

2019 © Inspire-Tech Pte Ltd

 Secure Messaging with App Notifications

• Secure message delivery

• Engage your App users better with
targeted messaging
(Easy to implement SDK for your organisation’s custom App)

• Huge cost savings from SMS delivery

2019 © Inspire-Tech Pte Ltd

 Dealing with single
& unreliable
message delivery
provider?

2019 © Inspire-Tech Pte Ltd

 • Lower
dependency on
a single vendor

• Manage throughput
better

• Load balance workload

• No need to change API

when you change
service provider

2019 © Inspire-Tech Pte Ltd

 Why aren’t you
pushing e-bills
smartly?

2019 © Inspire-Tech Pte Ltd

 Real Time Communications
High value innovation at lowest messaging cost

Hundreds of
Millions of messages
deployments
delivered daily

Product designed with enterprises in mind

Financial Institutions  Government  Healthcare  Higher Learning

2019 © Inspire-Tech Pte Ltd

 About InspireTech

 Established in
2000
 Headquartered in Development Center
Singapore

Americas HQ

Middle East HQ

International HQ

Development Center

2019 © Inspire-Tech Pte Ltd

 Customers
Singapore

Middle East

2019 © Inspire-Tech Pte Ltd

 Benefits

Cost-Effective Messaging Better Communications Rich Content

Governance and Control Better Security Auditing

2019 © Inspire-Tech Pte Ltd

 Empower MARKETING FINANCE

your MANAGEMENT
whole
team!
SUPPORT IT

2019 © Inspire-Tech Pte Ltd

 Developing hybrid notifications in your app with EasiApp

USE CASE: BANK

Sends the reminder

for payment

Bank
Does the recipient have the app?

NO YES

BANK
Available Now
S$20,000

SMS

SMS Recipients Pay or Transfer

Accounts Rewards Notifications

Push Notification
Bank’s App using Recipients
2019 © Inspire-Tech Pte Ltd EasiApp
 USE CASE: UNIVERSITY

Lecturer or University sends

information to students

Announcements

ABC UNIVERSITY
Lesson Materials
Home

Inbox Grades, Exam Results

Exams

Timetable
Due Date Reminders
Find a PC
Events, News, Workshops
……
2019 © Inspire-Tech Pte Ltd
 Web-based interface

Enterprise Event Polls SMS Recipients

Push Notification
Recipients

Broadcast SMS

 Send bulk SMS to your

customers from
multiple interfaces
• Execute marketing campaigns
• Spread news
• Order confirmation
Use cases:
• Feedback survey
• Events announcement
• Meeting announcement

2019 © Inspire-Tech Pte Ltd

 Web-based interface

1 2

Enterprise Push Notification

Recipients SMS Recipients

Chat SMS

 Send rich content.

Simplify two-way
communications

• Customer support service

Use cases: • Feedback enquiry
• Corporate communications

2019 © Inspire-Tech Pte Ltd

 Company’s system Stakeholder

SMS

Smart
Updates
 Send automatic
notifications, reminders
and updates to your
stakeholders • Salary notification
• Reminders
• Address change
Use cases:
• Appointment/purchase/
reservation confirmation
• Change of
schedule/appointment time
2019 © Inspire-Tech Pte Ltd
 System alert Escalating notifications

No
response

Smart
No
response

Operations
 Ensure that critical
system alerts reach
people in charge

• Responding to critical system

Use cases: alerts on time
• Avoiding accidental
overlooking of the issues

2019 © Inspire-Tech Pte Ltd

 EasiSMS Modules
ENTERPRISE BROADCAST SMART UPDATES SMART OPERATIONS

Interactivity Desktop Messaging System Integration System Alerts

Projecting and Integrating with systems via SMTP protocol, Web services, HTTP or Managing system
Sending SMS directly from
interacting with direct database queries/updates through rules configuration alerts through
your convenient interface
SMS rules configuration
• Bulk SMS • Automatic notifications / reminders / updates
• Event Polls • Two-Way • Escalating notifications
• Reset passwords
communications

Web Service/
HTTP API

Batch SMS
via FTP

EasiCommand EasiDB Easi

EasiInteractive EasiWorkgroup EasiPassword EasiEscalate
Builder Alert SmartCast

EasiSMS Enterprise Messaging Server

EasiSMPP EasiSMPP Flash EasiModem EasiApp

2019 © Inspire-Tech Pte Ltd ENTERPRISE CHAT

 ENTERPRISE BROADCAST ENTERPRISE CHAT

Desktop Messaging
Ease of sending SMS via the user interface that the end user is comfortable with. Integrated user
management and flexible ways to send out SMS.

2
1
• User Authentication 3
• Usage & Quota
• Unsubscribe
Management
• Broadcast Operating
Hours SMS or Push Notification
Sends out SMS or push is sent to recipients
notifications from web • Incoming SMS routing
user interface
The message passes through
EasiSMS server authentication

2019 © Inspire-Tech Pte Ltd

 ENTERPRISE BROADCAST ENTERPRISE CHAT

Customer Centric Features

Operating Hours Auto-Unsubscribe

Don’t send SMS to your stakeholders Managing the unsubscribe list will be
after operating hours as the system easy with the auto-unsubscribe filter
knows when to stop sending

Spam Control Act Reply with UNSUB Remove from List Respect Customers

2019 © Inspire-Tech Pte Ltd

 ENTERPRISE BROADCAST ENTERPRISE CHAT

Enterprise Features

Address Book Sync Authentication

• Application Databases • Option for Web form login
• Active Directory • Active Directory Authentication
• Single Sign On

User Management
• Quota Management
• Usage Display

2019 © Inspire-Tech Pte Ltd

 SMART UPDATES

Batch Notification
At the regular scheduled time, EasiSMS will extract data from a database
and send it to stakeholders

Bill reminder: Your

outstanding fee of
Billing $235 is due. Pls make
Database payment before
23/4/11.

Appointment
Database

2019 © Inspire-Tech Pte Ltd

 SMART UPDATES

Change Notification
Once there is any change in a database (triggered by a customer or done by staff, EasiSMS
will send the notification to the one whom the changes were regarding to

You have just

withdraw $2000 from
your account ending
with xxx1234 on 23 Customer
Nov 2015 3:15pm. Information
2 Database

Transaction
Database

2019 © Inspire-Tech Pte Ltd

 SMART UPDATES

Use Case: Application Status Check

App
S7654321A Format verification, data
Sends in a Customer
1 SMS request 2 retrieval & merge into SMS
Information
template as SMS reply
Database

Transaction
Sends back reply to
10/10/2006. It is 3 mobile user
Database
Pending Approval

2019 © Inspire-Tech Pte Ltd

 SMART OPERATIONS

Issue is detected

Secondary
administrators
Automated Email alerts No
sent to EasiSMS Response

Email alert is converted to Primary

SMS administrator

Issue is fixed

2019 © Inspire-Tech Pte Ltd

 SMART OPERATIONS

Self Service Password Reset/Account Unlock

System retrieves mobile

User requests for reset using:
number from database and
Domain/Username
prompts users to verify

System sends newly generated

User verifies mobile number
password via SMS

Scan to reset or unlock

System prompts user for
User enters OTP to proceed
answer with secret question accounts in 1 second!

System sends OTP to user’s

Simple Fast Efficient
User enters secret answer
mobile number

2019 © Inspire-Tech Pte Ltd

2019 © Inspire-Tech Pte Ltd