Test launch findings

Summary

1. Milestone: Sign contract with tablet vendor 

2. Milestone: Complete tablet installation
3. Milestone: Complete Stuf training
4. Milestone: first internal test run of the tablet's ordering capabilities
5. Milestone: Create quality standards and evaluation criteria
6. Milestone:Design and conduct customer survey to measure the customer
satisfaction
7. Milestone:Analyze and present the survey results
Overview

In order to ensure faster, more efficient experience has been achieved we had to set
some evaluation indicators such as ( a good average is eight minutes for appetizers and 12-
15 minutes for entrees/checkout time of one minute or less/less than 5% of customers who
use the tablets to report technical issues each week./98% order accuracy/achieve average
wait time of 10 minutes).
Findings

Did the kitchen prepare your order correctly?

Next Steps

Based on the survey results my first recommendation would be adding an option that allow the
guest to ask fora waiter if he doesn't feel comfortable using the tablet alone.
Next Steps

The next step would be ask the vendor to the option of call a waiter to the tablet system.