Professional Documents
Culture Documents
Agua Pura
Marzo 2016
Nuestros Pilares
• Rentabilidad
• Volumen
• Servicio al Cliente
2% 1% 2%
1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
46%
45% 44%
43%
41%
40%
40%
40%
35%
30%
25%
18%
20%
18%
17%
17%
17%
17%
16%
16%
16%
16%
15%
15%
15%
11%
10%
9%
9%
9%
10%
8%
6%
5%
4%
4%
4%
5%
4%
3%
3%
3%
3%
3%
3%
3%
3%
3%
3%
2%
2%
2%
2%
2%
2%
2%
2%
2%
1%
1%
1%
1%
1%
0%
APS Pachoncito APS 20 oz APS Litro Cristalina 250 Cielo 375 Cielo 625 Cielo Lt Aqua 20 Aqua 500
oct-15 nov-15 dic-15 ene-16 feb-16 mar-16
Cobertura a Nivel Nacional x Marca
Total Pais
90%
60%
50%
39% 38%
36% 36% 37% 37% 35% 36% 36% 35% 35%
40% 35% 35% 34%
32%
36% 35% 35% 37% 36%
30%
32% 34%
30% 31% 30% 30% 32% 30% 31% 32%
20%
10%
0%
80% 78%
76%
75%
75%
75%
69%
70%
60%
50%
40%
36%
36%
35%
34%
34%
33%
33%
33%
32%
32%
32%
29%
30%
24%
24%
23%
23%
23%
21%
20%
12%
12%
10%
9%
8%
8%
10%
7%
7%
7%
6%
6%
6%
6%
6%
6%
6%
6%
5%
5%
4%
4%
3%
2%
2%
1%
1%
1%
1%
0%
0%
0%
APS Pachoncito APS 20 oz APS Litro APS r10oz Cielo 375 Cielo 625 Cielo Lt AQUA20 Cristal250
oct-15 nov-15 dic-15 ene-16 feb-16 mar-16
Cobertura Cielo Personal vs. Cobertura Cristalina 350ml - Nacional
40%
35%
35% 35% 34%
33% 33% 34%
32%
30% 29%
25%
20%
10%
6% 6%
5% 4% 4%
2% 3%
2% 2%
0%
Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
54%
53%
50% 50% 56%
50% 48% 48% 48%
46% 46% 46% 46% 47%
44% 49%
42% 41% 41%
40% 41% 41%
39% 38% 38% 38%
40% 37%
40% 36%
34%
31%
30%
20%
16%
12% 10%
14% 14% 15%
10% 13% 13% 13%
11% 12% 11% 11% 11%
8% 1%
1% 0% 1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
Centro
30%
30%
30%
29%
30%
29% Cristalina representa el 9% de
28%
27%
share en Centro Centro
27%
26%
25%
25%
25%
23%
20%
18%
18%
17%
16%
16%
16%
15%
15%
10%
11%
10%
10%
10%
9%
9%
10%
8%
8%
8%
6%
6%
5%
5%
5%
5%
4%
4%
3%
3%
3%
3%
3%
2%
2%
1%
1%
1%
1%
1%
1%
1%
0%
0%
0%
0%
0%
APS Pachoncito APS 20 oz APS Litro Cristalina 250 Cielo 375 Cielo 625 Cielo Lt Aqua 20 Aqua 500
39% 39%
37% 36% 37% 36% 37% 36%
30% 34% 34% 35%
32% 30%
20%
26%
10%
0%
72%
70%
67%
66%
65%
65%
64%
64%
63%
63%
60%
58%
60%
53%
51%
51%
50%
49%
48%
50%
45%
39%
40%
35%
30%
30%
27%
30%
25%
23%
22%
22%
21%
20%
16%
15%
14%
14%
13%
12%
12%
11%
11%
9%
10%
8%
8%
7%
6%
6%
6%
5%
4%
4%
4%
3%
3%
1%
1%
1%
1%
1%
0%
0%
0%
0%
0%
0%
APS Pachoncito APS 20 oz APS Litro APS r10oz Cielo 375 Cielo 625 Cielo Lt AQUA20 Aqua 500 Cristal250
oct-15 nov-15 dic-15 ene-16 feb-16 mar-16
Cobertura
80%
Cielo Personal vs. Cobertura Cristalina 350ml – Centro Centro
70% 68%
66% 65%
64% 63%
62%
60%
60% 58%
50%
40%
65%
30% 61% 59%
55% 56% 53% 55% 54%
20% 16%
15%
10% 11%
10% 6% 8%
4% 4%
0%
Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
En Agencia Antigua, la muestra estuvo compuesta por 98 clientes. Está compuesta mayoritariamente
por clientes de áreas rurales como: San Miguel Dueñas, Sumpango, y Santa María Cauque
70%
Antigua
60%
60% 57%
0%
La muestra del Atlántico en el mes de marzo estuvo compuesta por 300 clientes de áreas: Zona 6; Zona
1; zona 18; Chuarrancho y Chinautla.
Atlantico
60%
51% 51%
49% 49% 54%
50% 47% 46% 46% 47% 48% 47%
45% 46%
43% 50%
42% 41% 46% 41%
44% 39% 44% 44% 38%
40% 43% 42% 42% 37%
41% 35%
30%
20%
14%
11% 12%
10% 12% 13% 12% 12% 12%
10% 9% 10% 10%
9% 8%
6% 1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
30%
36% 37% 37%
32% 34% 32% 31% 33%
31% 29% 30%
28% 26%
20%
21%
10%
0%
La muestra de Chimaltenango fue de 74 clientes. Las áreas incluidas en el estudio fueron: Patzún, San
Cristóbal Itzapa, San Lorenzo Itzapa, El Tejar y Chimaltenango.
Chimaltenango
60%
10%
0%
La Nueva
70%
61%
60% 58%
56% 55% 62%
53% 54% 54%
52% 51% 53% 51% 52%
50%
50% 50%
40% 40%
39% 38%
40%
35% 36% 36% 36% 36% 36%
33% 33% 33%
29% 28%
30%
20%
14%
9%
10%
12% 12% 13% 13% 7%
11% 11% 10% 2%
8% 8% 9% 9%
7% 1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
40%
41%
37% 38% 38% 37% 38%
30% 36%
33% 32% 33%
29% 31%
20% 26% 26%
10%
0%
La Constancia
70%
64%
60%
60% 57% 57%
56%
52%
50% 46% 51% 51%
43% 43% 43%
42% 47% 41%
40%
40%
40% 42% 35% 36%
38% 33% 34%
30% 31% 36%
30%
28%
22% 23%
28% 27% 26%
20%
21% 14% 13%
17% 17% 17%
15% 15% 14%
10% 13% 13% 12%
8% 2% 1% 2%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
20% 25%
10%
0%
40%
30%
24% 23% 23% 23%
22%
19% 19% 18% 20% 20% 25%
20% 17% 16% 16% 17%
15% 15% 14%
17% 16% 16% 16%
14% 15% 15% 15% 14%
10% 13% 13%
11% 3%
2% 3%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
85% 87%
90% 85% 84% 84% 84% 85%
81% 82% 82%
80% 78%
80%
70%
68%
64%
60%
50%
40%
31% 32%
26% 27% 25% 26% 25%
30% 24% 24% 23% 25%
22% 21%
17%
20%
23% 24% 23% 22%
19% 19% 20%
17% 18% 16% 18%
10% 15% 15% 16%
0%
Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
70%
70%
61% 60%
60% 58% 57%
56% 56%
52% 54%
51%
49%
50% 53% 53% 46%
48%
40% 37%
34% 35%
31%
28%
30%
25% 24% 25% 25% 26%
24% 23%
22% 22%
19% 25%
20% 23% 22% 23%
21% 20% 20%
18% 20% 19%
10%
15% 14%
11% 12%
9% 2% 3%
1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
90% 86%
82% 82%
79% 80% 80%
76% 78%
80% 75% 74%
72%
70%
68%
63%
60%
64%
50% 46% 45%
42% 42% 42% 41%
38% 39% 38% 38%
40% 35%
32% 32%
38% 38% 29%
37% 36% 25%
30% 35% 35% 33% 22%
27% 27% 18%
20% 16%
22%
10%
0%
Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
80%
80%
70%
60%
50%
40%
30%
20% 17%
11% 10% 11% 11%
9% 8% 6%
10% 7% 6% 7% 6% 6%
3% 5% 4% 2% 5%
2% 2% 3% 2% 2% 2% 1% 1% 1%
1% 0% 0% 1% 0%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
95% 96% 96% 97% 98% 100% 98% 100% 99% 98% 99% 99%
100% 94% 94% 93%
80%
60%
40%
22%
16% 19% 16% 17%
20% 14% 14% 15% 13% 13%
9% 11% 8% 10% 10%
4% 4% 4% 6%
2% 1% 3% 3% 2% 1% 1% 1% 2% 1% 1%
0%
71% 73%
71%
68% 69%
70%
65% 66%
64%
62% 62%
59%
60% 58%
58%
50% 52%
40% 45%
50%
40%
37% 37%
31% 33%
31% 30% 30% 30%
26% 27% 27% 27% 28%
30% 25%
21% 31%
20% 24% 23% 23%
22% 21% 20% 21% 19%
10%
13% 13% 13% 11% 13%
10%
0%
79% 81%
80%
78%
75%
72%
70%
68%
71%
69% 62% 61% 61%
60% 63%
56%
50% 54% 53%
40%
34%
31% 30% 30%
29%
30%
25%
22% 21%
20%
20% 15% 14% 16%
14% 13% 12% 13%
12%
17%
15% 14% 14% 7%
10%
11% 13% 6%
9% 10% 11%
8% 8% 2% 1%
3%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
60%
50%
59%
60% 57% 57%
54% 54%
50% 50% 51%
49% 48%
50%
45% 46%
44%
42% 46% 42%
40% 42%
34% 41% 41%
39%
38%
36% 36% 37% 38%
30% 34%
25% 32%
20%
16%
18%
9% 15% 15% 14%
14% 13% 13% 8%
10% 12% 7%
10% 3% 4% 5%
7% 6%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
84%
81% 79%
80%
65%
60%
60% 54% 53%
49% 49%
45%
51% 38% 35%
36% 36% 34%
40%
30% 31% 44%
38%
31% 33% 32%
28% 29% 28%
20% 26%
22%
17% 18%
14%
0%
Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
60% 64%
60% 60%
50% 54% 55%
52%
47%
40%
33% 32%
29%
30%
96% 94%
100%
91% 93% 91% 91% 93%
90% 89% 90% 88%
87% 88%
80%
80%
60%
50%
40%
30%
26% 27% 26% 25% 26%
23% 24% 24% 24% 25%
22% 22% 23%
19% 20%
20%
15% 15% 15%
13% 12% 13% 13% 14% 13% 13% 12% 19%
12% 11%
9%
10%
2% 2% 1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
70%
60%
50%
39% 40% 39%
36% 37% 36% 36% 36% 36% 37% 37% 36%
40% 34% 33% 31%
30% 26% 25%
22% 21% 22% 22% 23% 23% 21% 23% 21% 31%
20% 16% 17%
20%
10%
0%
70%
60%
50%
10% 12%
9% 9% 8% 8% 8% 9% 8% 9% 7%6%
7% 7% 5% 6% 6% 5%
3% 4% 5% 3% 4% 5% 4% 3% 3% 4% 3% 3% 3%
0%
Jan-15 Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
Aqua sin APS Cielo sin APS Cob AQUA Cob SALVAVIDAS Cob CIELO
Share por Empresa Agencia Huehuetenango
Huehuetenango
60%
52%
49% 50% 50%
49% 49% 49%
50% 47% 47% 47% 46% 47% 47%
44%
47% 46% 46% 47% 42%
45%
44% 44%
40% 42% 42% 42% 42% 41%
41%
39%
36%
30%
20%
16%
12% 12% 11%
9% 9% 8% 9%
10% 8%
6% 5% 6% 6% 5%
4% 3%
4% 5%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
50%
40%
30%
24%
19% 18% 20%
20% 15% 16%
12% 13% 12%
20% 10% 11%
9% 7%
10%
0%
Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
60%
50%
40%
30%
25%
22% 23% 22% 22%
19% 18% 17%
20% 17% 15% 17% 16% 16%
12% 12%
9% 9% 16%
10%
4% 3% 3% 10% 11% 12%
9% 2% 9% 8% 9% 1% 7%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
80%
60%
36% 35%
40%
32% 32% 30%
27% 25% 25% 25% 23%
23% 21%
18% 20% 19%
20%
22%
16% 16% 15% 17%
12% 13% 13% 13% 13% 13%
0%
9% 7%
4% 3%
-15 -15 r-15 r-15 -15 -15 l-1
5
-15 -15 t-15 -15 -1 5
-1 6
-16 r-1 6
n b ay un g p v c n b
Ja Fe M
a Ap M J Ju Au Se Oc No De Ja Fe M
a
80%
60%
Aqua sin APS Cielo sin APS Cob AQUA Cob SALVAVIDAS Cob CIELO
Share por Empresa Agencia Malacatán
Malacatan
120%
75% 77%
60%
40%
25%
60%
40%
25%
20%
20% 14% 16%
10% 8% 7% 9%
7% 5%
3% 3%
0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
0%
0%15 15 15 15 15 15 5 15 15 15 15 5 6 16 6
- - r- r- - - l-1 - - t- - c-1 -1 - r-1
Ja
n b a Ap ay un Ju Au
g p
Oc
v
De
n b a
Fe M M J Se No Ja Fe M
90%
85% 86%
83% 82%
80%
80% 77% 76% 77% 77%
75%
71% 73% 73%
69%
70%
63%
60%
50%
40%
30%
21% 22% 22%
19% 18% 18% 17%
20%
15% 13% 12% 14%
11% 11% 11% 11%
9% 8%
10% 6% 6% 8% 4% 11%
12% 3% 4% 10% 3% 2%
8% 9% 8% 3%
6%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
70%
67% 68%
60%
50%
40%
31%
28%
30% 24% 25%
22% 22% 22%
17% 20% 19%
16% 14% 25% 14% 16%
20%
14%
10% 16% 15% 16% 15%
12% 12% 13%
11% 10%
6% 7% 8%
0%
3% 4%
-15 -15 r-15 r-15 -15 -15 l-1
5
-1 5
-1 5
t-1 5
-1 5
-1 5
-1 6
-16 r-1 6
n b ay un g p v c n b
Ja Fe M
a Ap M J Ju Au Se Oc No De Ja Fe M
a
20%
14% 14% 14%
13% 14%
10% 13% 12%
11% 10%
9%
8% 8%
6% 6% 7%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
96%
100% 93% 93%
86% 86% 89% 88% 89% 89%
85% 85%
81% 81% 79% 79%
80% 88%
80% 80% 83% 81% 80%
76% 79%
72% 73% 74% 74% 71% 71%
60%
55%
40%
88% 88%
90%
83% 82% 84% 84% 83%
80% 79% 81% 81% 81% 81%
80%
79% 77%
70%
60%
50%
40%
30%
19% 20%
17% 17% 16% 17%
20%
14% 15% 14% 14%
13% 13% 12%
10% 9%
10% 4% 2%
3% 5% 4% 1% 1%
3% 3% 3% 3% 3% 3% 3% 2% 2% 2% 2%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
70%
60%
50%
40%
30%
30% 26%
24% 23% 23% 22% 24% 23%
20% 20% 20% 20%
20% 15% 13%
6% 4% 4% 5% 4%
10%
3% 4% 4% 4% 3% 4% 3% 2%
0%
4%
Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
70%
60%
50%
40%
30%
30% 26%
24% 24% 23% 24% 23%
22%
20% 20% 20% 20% 20%
20%
15%
13%
10% 12% 6% 11% 12%
4% 4% 9%
4% 4% 3% 4% 10%
4% 4% 8% 5% 4%
7%3% 7% 3% 8% 8% 3% 2% 6%
6% 6%
0% 1% 2% 1% 3%1% 0% 1% 2% 1% 1% 1% 2% 2% 2% 5%1% 2%
Jan-15 Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
Aqua sin APS Cielo sin APS Cob AQUA Cob SALVAVIDAS Cob CIELO
Share por Empresa Agencia San Marcos
San Marcos
80%
74% 75% 73%
73%
70% 71% 71% 70%
70%
68% 67% 68%
65%
60% 65%
59%
55%
50%
40%
70%
60%
46%
50%
44%
41% 39% 38%
40% 35% 35% 34%
31% 31% 32%
38% 26%
30%
21% 24%
20% 15% 24%
22%
17% 17% 18%
10% 15% 14% 14% 14%
9% 11% 9%
6% 9%
0%
62%
60%
56% 56%
51% 51%
48% 49% 47%
50% 47%
44%
42% 47% 47% 48%
40%
36% 35% 34%
33% 33% 34% 33% 39%
32%
34% 30% 31%
30% 27% 29%
31%
22% 22%
25%
20% 23% 22% 23% 22% 22% 17%
20% 20%
18%
16% 15% 16%
10%
12%
1% 1% 1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
0%
Feb-15 Mar-15 Apr-15May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
50%
40% 36%
35%
32% 33%
31%
29% 29% 29% 30% 30% 29%
30% 28% 27%
26% 25%
20%
16%
13%
10% 10% 11%
9% 8% 9% 8%
10% 7% 7% 7% 7%
5% 5%
3% 2% 2%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
48%
50%
53%
50%
47% 47%
40% 43% 44% 45%
43% 42% 42% 41% 43% 43% 43%
30%
7%
0%
68% 70%
70% 67%
65% 65% 64% 63% 63%
61%
60% 57% 58%
56% 56%
50% 54% 54%
40%
33%
30%
30%
24% 24% 25% 24%
22% 23% 23% 22% 21%
21% 21%
19%
20% 18%
19% 17% 19% 11% 13%
16% 16% 16%
10% 14% 13% 6% 14%
12% 12% 5%
11% 10% 3%
1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
49% 49%
50%
42% 42% 44%
37% 38% 38% 38%
40% 35% 36%
33% 32%
28% 29% 30%
30%
27% 25% 24%
21% 21% 21% 20%
19% 18% 28%
20% 25%
22% 14% 22%
10%
0%
20%
10% 6%
4%
5% 4% 5% 3%
2% 2% 2% 3%
0% 1% 0% 1% 1% 0% 0% 1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
39%
30%
20%
8% 8%
10%
3% 3% 5% 3% 3% 3%
1% 2% 2%
0% 0% 0%
0%
2%
-15 -15 r-15 r-15 -15 -15 l-1
5
-15 -15 t-15 -15 c-1 5
-1 6
-1 6
r-1 6
Ja
n b a Ap ay un Ju Au
g p
Oc
v
De Ja
n b a
Fe M M J Se No Fe M
72%
70%
70% 67%
64%
61% 60%
60% 57%
53%
56% 50% 50%
46% 54%
50% 49% 53% 45%
40% 45% 41%
46% 40%
40%
79%
80%
73%
66% 69% 67%
70% 66% 65% 66%
61% 61% 60% 60%
60% 56% 55%
52%
50% 55% 57%
53% 53% 51%
49% 50%
46% 47% 45% 45% 45%
40% 45%
42%
39%
30%
18%
20%
14%
11% 11% 9% 9% 9% 9%
6% 8%
10%
4% 5% 4%
2%
0%
1%5
-1 -15 r-15 r-15 -15 -15 l-1
5
-15 -15 t-15 -15 c-1 5
-1 6
-1 6
r-1 6
Ja
n b a Ap ay un Ju Au
g p
Oc
v
De Ja
n b a
Fe M M J Se No Fe M
0%
80% 77%
72% 72%
69% 68%
70% 66% 67% 67%
63% 64%
62% 61%
67%
60%
59%
50%
51%
40%
32%
29% 29% 28% 28%
30% 33% 24%
28% 29%
20% 25% 24% 25% 25%
12% 21% 19% 21% 7% 12%
9% 8% 7% 2%
10% 3%
5% 4% 4% 4% 4% 4%
2% 3% 1%
3%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
60%
63%
50% 46%
51%
49%
40%
44% 46% 45%
42% 41% 41%
38% 39% 39%
27% 35% 36%
30% 34%
19% 21%
20% 15% 14%
11% 11% 12% 10%
7% 8% 9%
10% 6% 6%
0%
3%
-15 -15 r-15 r-15 -15 -15 l-1
5
-15 -15 t-15 -15 c-1 5
-1 6
-1 6
r-1 6
Ja
n b a Ap ay un Ju Au
g p
Oc
v
De Ja
n b a
Fe M M J Se No Fe M
58%
50% 53%
39% 39%
40%
35% 36%
34%
30% 32%
35% 35%
30%
32% 32% 32%
30%
26% 27%
20%
15%
10%
10% 7% 8%
6%
4% 3% 3% 2% 3%
1% 0% 1% 0% 1%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
76% 77%
80%
74% 73% 72% 72%
70% 70% 72%
66% 67% 68%
70% 64% 64%
60% 56%
53%
50%
53% 54% 53%
50% 51% 51%
49%
40%
44% 44% 44% 44% 45%
43%
30% 36%
21% 20%
20% 16% 15%
8% 7% 7% 8%
10%
3% 5%
1% 2% 2%
0%
0%
2%5
-1 -15 r-15 r-15 -15 -15 l-1
5
-15 -15 t-15 -15 c-1 5
-1 6
-1 6
r-1 6
Ja
n b a Ap ay un Ju Au
g p
Oc
v
De Ja
n b a
Fe M M J Se No Fe M
71%
69% 68%
70%
64% 65% 64% 65% 64%
62%
58% 59% 60%
60% 57%
53% 58%
50%
10% 6%
2% 3% 2% 2% 2% 3% 2% 3% 2%
1% 1% 1% 1% 1% 0%
0%
Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16
78%
80%
74% 74% 74% 75%
72% 71% 72% 71%
68% 69% 69% 69%
70%
58%
60%
48%
50%
51%
48%
40% 45% 45% 44%
40% 41%
38% 38% 38% 39%
37% 36%
30%
20%
8%
10%
4% 4% 5% 5% 3%
1% 1% 3% 3% 2% 2% 3%
0%
3%
Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16