SIX SIGMA ANALYZE PHASE PROCESS STEPS

8. Identify
9. Prioritize 10. Validate
Potential
Causes Causes
Causes
 IDENTIFY POTENTIAL CAUSES:
FISHBONE DIAGRAM
POTENTIAL CAUSES (XS) EFFECT (Y)

MOTHER NATURE /
METHODS / PROCESS MACHINES / EQUIPMENT
WORK ENVIRONMENT
Lack of Space for Computer
Stock Room Knowledge

Lack of Printer dedicated to

Training the team
Lack of designated area for
Purchasing Department

Behavioral Didn’t consistently

No Warehouse
meet the minimum
compliance
not the priority requirement
Incomplete Documents No Guidelines No Proper Training

Lack of Communication
No Accredited Vendors List No Policy

Undefined process No calibration of Skills

MATERIALS / INFO MEASUREMENT MAN / PEOPLE

NARROW DOWN CAUSES – 5-WHY ANALYSIS
Effect : Didn’t consistently meet the minimum compliance
requirement

1.) Why? No proper training

2.) Why? Not the priority
3.) Why? No Policy implemented
4.) Why? No quality standard was set