Professional Documents
Culture Documents
1. SET STANDARDS
2. DELEGATE RESPONSIBILITIES
3. CONTROL COST
4. SMART BENCHMARKS
PRODUCT QUALITY
• PRODUCT QUALITY IS THE “ABILITY TO FULFIL THE CUSTOMER'S NEEDS AND EXPECTATIONS”.
QUALITY NEEDS TO BE DEFINED FIRSTLY IN TERMS OF PARAMETERS OR CHARACTERISTICS,
WHICH VARY FROM PRODUCT TO PRODUCT.
PROCESS QUALITY