THE

BENEFITS
OF
LISTENIN
G
Sr Grazielle, ascj

English Class

04.14.2021
“
This is my dream:
A listening revolution
that can turn this Age
of Communication
into an Age of
Listening.
In other words in
Age of Truth
Communication.

William Ury
 WHAT
habit we will discuss?
hearing vs. listening
Merriam-Webster defines hearing as the “process, function,
or power of perceiving sound; specifically: the special sense
by which noises and tones are received as stimuli.”
Listening, on the other hand, means “to pay attention to
sound; to hear something with thoughtful attention; and to
give consideration.”
 WHEN and HOW OFTEN
should people do it? William Ury

• Relationships: Business, Family, Friends, Study, Work,

Environment, God… and Yourself

• It’s important to listen in any negotiation or conflict

• Why?
1. It help us to understand the other side
2. It help us connect with the other human being (we trust, we care)
3. It makes it more likely that the other person will listen to us
 HOW and WHERE
should people do it?
One problem: Generally, the focus is on us! But in the genuine listening the
spotlight moves to the other person.
Put ourselves in their shoes = To listen feelings and needs
(Abilio Diniz – TED)
Ways to Improvement
Alison
Doyle
is the job search
expert for The
Balance
Careers, and
one of the
industry's most
highly-regarded
job search and
career experts.
 THE BENEFITS
Jan J. Osburn
Effective listening helps to resolve conflicts,
build trust, inspire people, and strengthen teams.
That’s especially important to leadership.

• Benefit 1: You’ll Gather Critical Facts before Making Decisions

• Benefit 2: You Can Uncover Underlying Issues
• Benefit 3: Active Listeners Have More Successful Interpersonal
Relationships
• Benefit 4: You Avoid “Trifling” Conversation
• Benefit 5: You’ll Recognize the Contributions of Others
“MOST PEOPLE DO NOT LISTEN WITH
THE INTENT TO UNDERSTAND; THEY
LISTEN WITH THE INTENT TO REPLY.”
Stephen Covey
 BONUS: WHY it is so hard!?
We're often distracted by things in our environment-both William Ury

external things like televisions, cell phones, cars, and

other people talking, and internal things like our own
thoughts and feelings.
And, we think much faster than we talk.

• We need to hear ourselves, maybe giving us moments of

silence, to pay atention in our feelings and emotions during
the listening
 To listen is the
“Golden key”
that opens the door to humans relationship
(William Ury)