CONTROL THEFT IN

THE ORGANIZATION
PREPARED FOR :
PN. NOR HASHINA BINTI BAHARUDIN
 1. INSTITUDE , AND ENSURE PROFESSIONAL HIRING
PRACTICES.
 Ensure the proper screening methods are used during
hiring operations.
 Every employee should understand that reference will be
checked before any hiring decision will be made.
 Employee who are hired after exposure to thorough
reference checks and indoctrination are usually better
employees because they know that management is aware
of their backgrounds, recognizes their application
statement to be honest and is likely to tolerate dishonestly.
 2. ESTABLISH POSITIVE IDENTIFICATION
TECHNIQUES FOR EMPLOYEES.
 Large properties require identification of all employees,
usually by a badge system that contains photograph, signature
and a colour code indicating the department or work area of
the employee.
 Such identification systems discourage people bent on
thievery from trying to pass as employees.
 Colour identification of badges or even name tags identify the
work areas of employees and expose employee who are out of
their work areas without good explanation.
 Special uniforms also identify employees as to work area,
provided that such uniforms are not off-the-rack uniforms that
may be purchased by anyone.
3. CONDUCT THEFT ORIENTATION AND ATTITUDE TRAINING.

• Employees should understand that it is each person’s

duty not only to encourage honestly among fellow
workers but also to confront and bring forth those who
would cause any employee to fall under suspicion of
dishonestly.
• Employees should be taught that during such a moment,
their attitude, composure, and behaviour will tend to
foretell future actions on the part of the guest and even
management.
• Employee actions should be helpful and cooperative.
• Employees should also be informed that records
involving items missing from rooms cleaned by GRA
will be maintained in employee personnel files.
4. SUPERVISORS SHOULD CLOSELY MONITOR BEHAVIOUR AND ADHERE TO
COMPANY POLICIES AND PROCEDURES DURING EMPLOYEE TRAINING AND
PROBATIONARY PERIODS.

- Management and supervisors should demonstrate the organizational attitudes

towards employees and the manner in which employees are to be treated thus
giving the employee an opportunity to learn about the company before
employment becomes permanent.
- Employees should not be passed into permanent full-time employment
without some evaluation of their attitudes towards guests, other employees,
property, and company assets.
- Employee is allowed to pass into full-time permanent status with
questionable attitudes about the company and its guests, which may later
prove to be grounds for termination, when all during probationary
employment the evidence was present but not challenged.
 
 5. INAUGURATE AND CLOSELY ADMINISTER A PROGRAM
OF KEY CONTROL

- The large number of multipurpose keys maintained within the housekeeping

department makes it necessary for a key-control program to be all-
encompassing and strictly enforced.
- Keys must be properly accounted for at all times, either as inventory in a key
locker or properly logged out.
- Worker should be provided with a way to attach keys to their persons so that
they need not be unattached while being used.
- The loss or misplacement of the master key must be immediately reported to
management, and location of the key must take precedence over further work.
- Guestroom keys left by departing guests and subsequently found by GRAs
who are cleaning the rooms must be safeguarded by the GRA and not left on
the top of GRAs’ cart.
- The hotel should have someone regularly pass among the working GRAs to
retrieve and return such keys to the front desk.
 
 6. HAVE A RED TAG PROGRAM

- Property given to an employee or awarded

from the lost-and-found can be removed
under the protection of a red tag system.
- Red tag, are issued by management as to
employees after the manager has examined
the item to be removed.
- Tags should be attached to parcels and
collected by security personnel as the parcels
are removed from the premises.
 7. HAVE REGULAR LOCKER
INSPECTIONS.
- Conducted primarily to ensure that items
such as company property, drugs, alcohol and
soiled uniforms are not being allowed to
accumulate in locker.
- The knowledge that a locker inspection
could occur at any time tacitly disqualifies the
locker as a place for temporarily storing
contraband or stolen items.
- Employees should also be informed as to
the purpose of locker inspections
8. INVENTORY CONTROL PROGRAMS SHOULD BE ESTABLISHED
AND PHYSICAL INVENTORIES REGULARLY CONDUCTED WITH
RESULTS (AND IMPLICATION) PUBLISHED TO THE ENTIRE
DEPARTMENT.

- Guest supplies, cleaning supplies, linens and other capital

items should be inventoried regularly and the results and
implications presented to all employees.
- Special recognition should be made in front of the entire
department.
- Admittance to storerooms and issuance of supplies should be
limited to a few employees.
9. KEEP RECORDS OF MISSING ITEMS OF
GUESTS AND OF THE HOTEL.
When items are reported or found to be
missing, make cross-reference files of the
item by type and of the employee who could
have been involved.
 
10. EMPLOYEE PARKING SHOULD NOT BE
ADJACENT TO THE BUILDING.
- Employee parking areas should be
sufficiently far away from buildings and
structures so as to make it difficult to slip in
and out of an entrance several times a day
and into a parked car.
- Areas to and from employee parking should
be well lighted.
 
 11. TRASH HANDLING REQUIRES SPECIAL
CONSIDERATION.

- Trash collection and disposal should be

monitored by different supervisors on a rotating
basis.
- Because of the possibility that trash might be
used to hide contraband, it should not be allowed
to accumulate near incoming supplies and
equipment.
- Employees automobiles should be periodically
observed, and any employee cars that are parked
near a trash disposal site should be carefully
checked.
12. ENLIST EMPLOYEES AS PART OF THE
SECURITY TEAM.
- GRAs and supervisors can be valuable in theft prevention
and security by reporting suspicious behaviour by guests,
damage to rooms, items noted as missing from rooms,
and special or unique types of belongings noted in opened
luggage in guestrooms.
- All housekeeping personnel should know on sight all
engineering personnel.
- Satellite linen rooms and other storage areas should
always be kept locked unless attended.
- Strange items or packages found adrift or in hallway
corridors could spell trouble and can even be worthy of an
immediate phone call to the security department
 13. WHEN PROBLEMS ARE SUSPECTED, BRING IT AN
EXPERT.
- Hire an expert snoop
- The snoop applied for work as a section
housekeeping aide, giving the appearance
that he could neither be read nor write.
- The actual identity of the snoop was limited
to only the executive housekeeper and the
resident manager.
 14. SET THE EXAMPLE.
The executive housekeeper must demonstrate
that the rules and controls outlined apply to
management, as well to the most junior
employee, to the fullest extent.