MARINE CARGO CLAIM

Documentation, Survey
and Reporting

by Ir. Sudarno HS. AAAIK

The Activities
 Claim Documentation Request
 Claim Survey
 Claim Reporting
Documentation
 Complete filled claim form
 Original Marine Cargo Insurance Policy /
Certificate of Insurance
 Original Bill of Lading, Air Way Bill, Road
Contract of Carriage, and provide also the
reverse page
 Original or copy of Invoices, Packing List,
Weight Notes
Documentation - continue
 Survey Report or other documentary
evidence to show the extent of loss or
damage, such as:
 Master’s Note of Protest
 Non Delivery Certificate (Except Bewijs) or
Cargo Damage Survey Report (Claim
Constatering Bewijs) from shipping
company
 Statement of Facts, Tally Sheet and
Stripping Report
Documentation - continue
 Police Report (for traffic accidents or crime
related claim)
 Container Interchange Receipt / Equipment
Interchange Receipt
 Claim letter to the carrier/shipping
agent/forwarder or other parties regarding
their liabilities and all the correspondence
exchange
 Photographs
 Quotation for Repair or Replacement
Survey – The Purpose
 To establish the cause of loss or damage
 To assess fairly the degree of loss or damage
 To provide a complete picture of the situation
of loss or damage
Survey – On desk preparation
 Contacts the claimant directly or via their broker for
survey schedule
 Ask the claimant to prepare all the available
documents related to the damage cargo to be
available during the visit
 Ask the claimant to invite the shipping agent or
forwarder or any related party involved to the claim for
a join survey
 Check the policy condition, period, premium payment
etc.
 Prepare the blank report, camera, batteries, safety
gears, plastic bags (for taking samples), markers etc.
Survey - Interview
 Introduce your self to the claimant
 Explain the purposes of the claim survey
 Ask the claimant to present the requested
documents
 Assess briefly the available documents
 Interview the claimant and focus with the
questions related to the damaged cargo
Survey – In the Field
 Check and note the type of cargo and the
packaging (containers, pallets, boxes, drums,
bags etc.)
 Check and note the condition of the outer and
inner packaging for any abnormalities
 Check and note all the available marks,
numbers & labels (shipping marks, handling
marks, manufacturer’s labels, case numbers,
custom’s seal etc.)
Survey – In the Field
 Checked and write down the details of the damaged
cargo (type, brand, manufacturer, year, serial
number etc.)
 Take pictures as many as possible (the outer and
inner packaging, the whole cargo, the damaged
cargo, marks, numbers, seals, registration etc.)
 Take samples randomly and bring them to labs for
testing if necessary.
 Ask the claimant to preserve the damaged cargo by
storing to a well secured and safe area.
Reporting
 The report for marine cargo claim survey is a standard from
Lloyds Survey Agents and also called “Havarie Report”. This
report is widely used almost in all over the world
 This report is usually pre-printed and can be prepared by
filling out the survey data to the report based on the available
documents and findings during visit
 The most important part of the report is the cause, extent and
the amount of loss or damage to the cargo
 Please bear in mind that the surveyor shall not comment on
any liability of the marine insurance policy in the report.