WELCOME TO THE

'Hotels in India' have

supply of 110,000 rooms.
According to the tourism
ministry, 4.4 million
tourists visited India last
year and at current trend,
demand will soar to 10
million in 2010 - to
accommodate 350 million
domestic travelers.
Government has approved 300 hotel projects, nearly half of which
are in the luxury range. Sources said, the manpower requirements
of the hotel industry will increase from 7 million in 2002 to 15
million by 2010.
'Hotel Industry in India' is set to
grow at 15% a year. This figure will
skyrocket in 2010, when Delhi
hosts the Commonwealth Games.
Already, more than 50 international
budget hotel chains are moving into
India to stake their turf.
Therefore, with opportunities
galore the future 'Scenario of Indian
Hotel Industry' looks rosy.
ELIGIBILITY : 10 + 2 ( ANY STREAM )

DURATION :1 ½ YEARS EACH

AFFILIATION : NCHMCT , NOIDA ( Ministry of Tourism )

The Institute itself regulates admissions to 1 ½ year Diploma Courses in the

month of May
Reservations
Registrations
Room and rates assignment
Guest Services
Room Status
Maintenance and settlement of guest accounts as well
as city ledger
Creation of guest history by using guest history
cardex
Reports on time
With positive attitude
Mature
Maintains control and composure
Smiles readily
Pleasant, cordial and a people person
With sense of humor
Smart
Creative
With good listening skills
Flexible
Innovative
A team player
With eye for detail
With practical skills, knowledge and aptitude
Mathematical skills (for cashiering and accounting tasks)
Keyboarding (recordkeeping and computer operation)
Dress appropriately
Observe proper grooming
Use minimum jewelry
Neat and always presentable
1. Uniformed Service department
Bell Attendant
Door Attendant
Valet Parking Attendant
Transportation Personnel
Concierge
2. Front Desk
 Receptionist
 Front Desk Agent
 Cashier
 Mail and information clerk
Reservation Manager/ F O MANAGER





Palm Garden Raffles

Singapore



PRIMARY- Ensure cleanliness of guestrooms, hallways
and public areas
Ensures the integrity of the original design &
condition of the guestrooms, facilities & equipment ,
furniture & fixtures
SECONDARY- Provides uniforms, lost & found items,
linen, activities of seamstress
SUB-FUNCTIONS- All HK associates reports here
properly uniformed on time, receive their station
assignments, work orders & pass keys
All HK telephone calls are receive here &
message are sent out to the different sections
HK office provides policy & storage for lost &
found items & keep track of them
All linen & flower arrangement requirements in
any areas of the hotel are controlled through the
HK office
1. Guestrooms Maintenance
- Maintaining cleanliness and orderliness in
the guestroom
2. Maintenance of Public Areas
- Maintaining the cleanliness and orderliness
in all public areas which include lobby,
corridors, function rooms, grounds, etc
3. Maintenance of Linen/Laundry Service
- Collecting and delivering laundry items for
house guests or in house occupants
4. Washing, issuance, repair and inventory of
employees’ uniforms
5. Installation, cleaning and maintenance of
fixture and facilities
6. Provision of special service like baby sitting,
mending, polishing shoes, etc.
1. CLEANLINESS
- all areas are immaculately clean, corner to
corner, top to bottom, including surfaces.
- windows and glass panels are dusted and
polished
2. ORDERLINESS
-facilities and fixtures are properly arranged
and installed in appropriate location
- linen are neatly folded
3. SANITATION
-The whole area is free from all sources of
bacterial contamination such as undisposed
garbage and leftover, stagnant water
-Wet garbage is properly underlined with
plastic, covered and disposed regularly
4. GUEST’ COMFORT
- Rooms are properly ventilated and lighted
- Guests are not disturbed by noise and other
forms of distractions
5. EYE APPEAL
- Ambiance is soothing to the eyes, not dim or
dull
Wall decors and TV sets are posted at eye
level
6. SAFETY
- The rooms, function rooms and public areas
are free from any safety hazards like open
electrical outlet, dangling wire, damaged tiles,
slippery floors, broken chairs, etc..
EXECUTIVE HOUSEKEEPER

ASSISTANT HOUSEKEEPER /
MANAGER

Supervisor

ROOM ATTENDANTS
Basic Function
Performs routine duties in the cleaning and
servicing of guestrooms and baths under
supervision of an inspector.
Duties and Responsibilities
1. Enters and prepares the room for cleaning.
2. Makes the bed.
3. Dusts the room and furniture.

36
 (continue
d)
4. Replenishes guestroom and bath supplies.
5. Cleans the bathroom.
6. Cleans the closet.
7. Vacuums and rakes the carpet.
8. Checks and secures the room.
Relationships
Reports directly to the inspector.

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PRIMARY ROLE: Manages the HK dept. &
ensures that set standards & procedures are
maintained & achieved at all times
Supervises the asst. Exec. HK, all supervisor of
various sections & other rank & file positions
Sits on the hotel’s Exec committee & work with
the other dept heads & Gen mgr.
Other responsibilities
 Plans/organize staffing & manpower plotting
 Decides & outlines all HK activities
 Assists in preparation of the annual budget
 Implements cost control procedures within the
department