Book review on

“The art of dealing with people”

by “Les Giblin”

presented by :

Devanshi Joshi
Mirali Swadas
 : About the author of the book :

One of the pioneers of the personal development industry, Les Giblin was
born in 1912 in Cedar Rapids, Iowa. 

After serving in the military, Giblin began a sales job with the Sheaffer Pen
Company in 1946. 

successful career in door-to-door sales allowed him to become an ardent

observer of human nature and eventually earned himself the title of national
Salesman of the Year.

Taking lessons from his sales career, Giblin penned his classic “Skill With
People” in 1968 and began conducting thousands of seminars for companies
and associations including Mobil, General Electric, Johnson & Johnson,
Caterpillar, etc.
 Short introduction of the book
There is one thing that successful People have in common, and that is their mastery over
the art of dealing with people.

So this book shows us how to succeed by using our Communication skills.

It shows that how our skill/art of dealing with People is essential for not only our
Professional success but also for our Personal success.

Giblin reminds us of the importance of not hurting people, and their egos when we are
interacting with them.

Whether it is happiness at home, or success in business, Giblin’s Art of Dealing with

People will certainly bring about positive changes. 
It teaches the reader,

• To be the master conversationalist

• How to handle the human ego

• How to make others feel good

about themselves.

• How to achieve his/her goals.

(personal and professional )
Key highlights of the book
Thinking creatively about the human
relation

Understanding the human ego

Making people feel important

Controlling and analysing actions and

attitudes of others

Creating good impressions

Developing an attractive personality

Learning to communicate effectively

Listening

Convincing others

Giving praise to others

Criticizing without offending

Application in reality :

In an organization we have to deal with different kind of people on daily basis possessing
various authorities and positions in such situation the skill or art of dealing with people is
very essential .

By learning effective communication skills through this book can help us in an

organization to improve our relations with clients and co-workers, to strengthen team
building and it ultimately facilitates healthy work environment.

By learning human psychology from this book , it can help manager or superior of an
organisation to support, motivate and train employees. It also helps businesses design
products, build better workspace and foster healthy behavior.
As manager or head of an organization one must have listening skill,
Listening is the single most crucial skill in communicating and building
your business. 

Listening increases productivity and reduces errors.

This book teaches us how to give constructive criticism which is very

essential quality for the manager or boss of an organization.
THANK YOU !!