F&B Staff Organization

Organization Chart
F& B
Director
F&B
Manager
Assistant F&B
Manager
Room Restaurant Pool
Banquet Bar
Service
Banquet Restaurant Captain
Head
Manager Captain manager
Barman
Senior Senior Waiter
Barman Waiter Captain
Captain
Steward Captain
Waiter
Trainees
 JOB DESCRIPTION (JD)
Job description is a written statement showing job title, tasks,
duties and responsibilities involved in a job. It also prescribes
the working conditions, hazards, stress and relationship with
other jobs.
Thus, a JD contains the following information:
1. Job title, code number, and department / division.
2. Job contents in terms of activities or tasks performed.
3. Job responsibilities towards effective performance of the
job.
4. Working conditions specifying specific hazards/stress.
5. Social environment prevailing at the workplace.
6. Extent of supervision given and received.
7. Relationship with other jobs-vertical, horizontal, and
diagonal.
 JOB SPECIFICATIONS (JS)
 Job specifications, also known as man or employee specifications, is prepared on the basis of
Job Description. It specifies the qualities required in a job incumbent for the effective
performance of the job.
 Basic contents of a job specification are as follows:

1. Personal characteristics such as education, job experience, age, sex, and extra co-curricular
activities.
2. Physical characteristics such as height, weight, chest, vision, hearing, health, voice poise,
and hand and foot coordination, (for specific positions only).
3. Mental characteristics such as general intelligence, memory, judgment, foresight, ability to
concentrate, etc.
4. Social and psychological characteristics such as emotional ability, flexibility, manners,
drive, conversational ability, interpersonal ability, attitude, values, creativity etc.

 Various contents of a job specification can be prescribed in three terms:

(1) essential qualities which a person must possess;
(2) desirable qualities which a person may possess; and
(3) contra-indicators which are likely to become a handicap to successful job performance.
 Job Description of F&B Manager
• Managerial Skill and
Responsibilities:
• Leadership skills
• Employee Relations
• Employee Motivation
• Oral Communication
• Employee training
• Human Relations
• Staff Co- ordination
• Guest Relations
• Short range planning
• Delegation of Responsibility
• Goal- orientation
• Team Development
• Staff time management
• Operational Skills and
Responsibilities:
• Cost Control
• Food Merchandising
• Marketing
• Business Forecasting
• Menu Pricing/ Planning
• Financial Planning
• Menu design
• Product Specifications
• Employee Grievance Resolution
• Personal Evaluation and appraisal of
executives
• Recruitment
Job Specifications of F&B Manager
• 3 year diploma/ B.Sc in Hotel and Hospitality
Management and 8-10 yrs of experience in F&B
Department and minimum of 3 yrs experience as
Assistant F&B manager or 0-1 yr as F&B Manager with 5
star property. Or, B.Sc in Hotel and hospitality
management, MBA and 6-7 yrs of experience in F&B
department and min. 3 yrs as Assistant F&B manager or
0-1 yr as F&B Manager in 5 Star property.
• Should be aware of standards, and efficient knowledge of
Food and Beverages and current trends in the industry.