About OSC

 OSC specializes in providing IT-enabled services to overseas organizations - we support management

and administration processes. We add value to our customer's operations by offering high quality, skilled
and dedicated people to support business processes in a consistent and customer-focused way.

 We provide support for IT, finance and other business services processes to Clifford Chance via Global
Shared Services Centre (GSSC). Located in Gurgaon, Delhi, we were established in early 2007 and as a
company are growing rapidly. We are based in the newly-built Vatika Towers facility which will allow room
for ongoing expansion.

 We add value to Clifford Chance's operations by providing high quality, skilled and dedicated personnel
to support certain business services processes in a consistent and customer-focused manner.

 We work with our customers on 142 processes, including:

• Finance and AccountsInvoice payments and processing, expense payments and processing, client enquiries.

• IT: Applications development and support, Packaging, Online services and IT administrative tasks.

• Knowledge Centre

• Business Support Research and Publication unit

• Project Manage and Continuous Improvement

• Support services – HR, Training, Facilities, Finance and IT

 Company URL: www.oscesl.com

GSSC 1
About Clifford Chance
 Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by
combining the highest global standards with local expertise. The firm has unrivalled scale and
depth of legal resources across the three key markets of the Americas, Asia and Europe and
focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance
and banking; real estate; tax; pensions and employment; litigation and dispute resolution. Clifford
Chance has 29* offices in 20 countries which includes 3,600 legal advisors and 3500 business
services employees globally.
 Clifford Chance lawyers advise internationally and domestically; under common law and civil law
systems; in local and cross-border transactions; on day-to-day operations and the most
challenging deals.
An ambition to be the world's premier law firm underpins our business strategy. We aim to
achieve this goal through sustained investment in managing knowledge and information, and by
creating a working culture in all our offices that enables our people to offer consistently high
standards of client service.
As one of the world's largest law firms, we embrace responsibilities that extend beyond our client
work. Through an active programme of pro bono, arts and charitable initiatives, all our people are
encouraged to develop strong links with the communities in which we work.
 The Clifford Chance Academy clocks up 10 years of investment in its employee’s learning and
development for firm’s success and career growth of individuals.
 Company URL: www.cliffordchance.com

GSSC 2
Career @ OSC
 Goals / Service Level Agreements: The goal setting of each new hire to be completed within 2
weeks of joining to link with confirmation evaluation, post 3 months of probation. The KRAs (Key Result Areas) or
goals to be assigned basis the roles and responsibilities parameter of the position

 Client Orientation : Being a captive the client orientation level needs to be at the level of Clifford
Chance

 Job Enrichment: Job enrichment is an attempt to motivate employees by giving them the opportunity to
use the range of their abilities beyond current position to appreciate the continuous improvement process

 Knowledge Management: comprises a range of strategies and practices used in an organization to

identify, create, represent, distribute, and enable adoption of insights and experiences for managing workflow,
information and productivity

 Document Management: A computer system (or set of computer programs) used to track and store
electronic documents and/or images of paper documents

 Team Spirit: Teamwork requires dedication, coordination and people skills.

 Competencies: 7 Clifford Chance Competencies.

GSSC 3
List of Benefits
 Provident Fund and Gratuity
 Mediclaim Insurance
 Personal Accident Insurance
 Educational Assistance for employees
 Maternity and Paternity Leave
 Reward Schemes: There are Special
Contribution awards, known as SPARC
 Tenure Award
 Meal in Cafeteria
 Transport Facility: Company provides free of
cost transport facility to employees below
Manager Level.
 Overtime and extra day pay
GSSC
 Employee Referral Program
 Employee communication – GSSC News, E-
Buzz, Open Forum etc.
 OSC Bi-annual Employee Get together
 Training and Development – e-learning,
technical and behavioral training program
from GSSC and CC Academy
 Entertainment and Sports Committee
 Medical/Sick Room, Sports Room and
Booker Cafe
 Annual Performance Appraisal in May – 360
degree methodology
 Internal Job Postings
 Reward for Extra Mile Activity
 Personal Time Off
4