A presentation on

PDCA Cycle & Juran’s Trilogy

Bhumika N
I MBA(IB)
Reg no : 2
PDCA Cycle
 Agenda of the Presentation

About PDCA.
PDCA Cycle 1 1. What is PDCA
2. Background of PDCA

Explanation

Explanation of PDCA 2 3. Phases of PDCA

4. Pros and cons of PDCA

Juran’s Trilogy

Juran’s Trilogy 3 5. Background of Juran’s Trilogy

Explanation
Explanation fo Juran’s Trilogy 4 6. A. Quality Planning
B. Quality Control.
C. Quality Improvement.
Definition of PDCA cycle.

The Plan-Do-Check-Act (PDCA) Cycle is a four-step problem-solving iterative technique used to improve
business processes. Originally developed by American physicist Walter A. Shewhart during the 1920s, the cycle
draws its inspiration from the continuous evaluation of management practices and management’s willingness to
adopt and disregard unsupported ideas.

The method was popularized by quality control pioneer Dr. W. Edwards Deming in the 1950s who coined the
term “Shewhart” Cycle after his mentor. It was Deming who realized the PDCA Cycle could be used to improve
production processes in the United States during World War II.
 What is PDCA?

Plan An Action
A change aimed at improvement.
1

Do it 2
Carry out the change.

Check it 3
Check or Study the results.

Act on it. 4
Adopt, Adapt or Abondon.
 Background of PDCA

The method Origin What’s PDCA

In the 1950s, management consultant Dr William
The PDCA cycle had its origin in Deming’s It is a method which iis a combination of
Edwards Deming developed a method of identifying
lecture in Japan in 1950. Management thinking with statistical Analysis
why some products or processes don't work as hoped.

4 stage Process PDCA Cycle

It’s an iterative 4 stage model for The diagram describes the PDCA cycle
continuous improvement.
 Four Phases of PDCA

1 Plan
• Analyze Current condition.
• Identify Exactly what your problem
is.
• Map the process.
• Establish the objectives. Act
4
Take action based on what you learned in the study
step.
DO
2 Two possibilities
• Implement the plan 1. If the change did not work, go through the cycle
Check or Study
• Generate Possible solutions 3 again with a different plan.
• Execute the process • Study the actual results(measured and
2. If you were successful than standardize.
• Make the Product collected in “Do” above)
• Compare .
• Against the expected results.
 Advantages of PDCA

Iterative and Repeatable process.

The PDCA cycle is designed to be an iterative, or repeatable,
process. It can be used and reused as many times as necessary
Validate solutions
to address an issue. Its value cannot be underestimated as a
It lets your team test possible solutions on a small scale
standard-setting tool
and in a controlled environment.

Prevents Recurring Mistakes

It prevents the work process from recurring
mistakes. Lorem Ipsum
It stimulates continuous improvement of people
and processes.
 Disadvantages of PDCA

Repetitive process
01 It only leads to one root cause so need to repeat the 03 Supports Long term actions.
process.
The process needs to be repeated over many times Changes must be planned over longer periods of time. Which is a
to have clarity over the decision making. complex process by itself.

02 Oversimplification.
04
Rarely proactive
✘ With the PDCA cycle, one reacts considering everything and Oversimplification of the Improvement Process.
Doesn’t always considers various aspects involved while
rarely acts proactively
decision making.
Juran’s Trilogy
Definition of Juran’s Trilogy
The Juran Trilogy, also called Quality Trilogy, was presented by Dr. Joseph M. Juran in 1986 as a means to manage for
quality. The traditional approach to quality at that time was based on quality control, but today, the Trilogy has become
the basis for most quality management best practices around the world.

In essence, the Juran Trilogy is a universal way of thinking about quality—it fits all functions, all levels, and all product
and service lines. The underlying concept is that managing for quality consists of three universal processes:

• Quality Planning (Quality by Design)

• Quality Control (Process Control & Regulatory)
• Quality Improvement (Lean Six Sigma)
 Background of Juran’s Trilogy

Quality The method The Trilogy

It means those features of products which The Trilogy was discovered by Joseph Moses Juran. • Quality Planning
meets customer needs and thereby Who has immensely contributed to the field of Quality • Quality Improvement
provide customer satisfaction. management. • Quality Control

What it shows How to manage quality

Trilogy shows how an organization can improve
every aspect by better understanding the
relationship between processes than plan.
Control and improve quality as well as business
results.
To attain quality it is well to begin by
establishing the vision for the
organization along with policies and goals
 1. Quality Planning

Develop the processes that are able to produce the

product features.

Establishing Quality Goals

Establish process controls; transfer the
plans to the operating forces.
Identify who the customers are .

Determine the needs of customers

Develop product features that

respond to customer needs.
 2. Quality Control

Evaluate Actual Performance

01 In includes evaluating the the current performance. 03 Act on the Difference
To understand the differences if exists between bench mark and
achieve goals and try to resolve the differences.

Compare actual performance with quality

02
It is a process where the standards are measures as per pre-set bench marks
goals.
to ensure that the results have met the criteria.
 3. Quality Improvement

1. Prove the Need to Establish the infrastructure 4. Provide the teams with resources,
training and motivation.

2. Identify the Improvement Projects 5. Diagnose the causes stimulate remedies

3. Establish Project Teams 6. Establish control to hold the gains.