EMOTIONAL INTELLIGENCE

PRESENTED BY: KOMAL SINGH

EMOTIONAL INTELLIGENCE
Emotional intelligence (EI) is a person’s ability to

(1) perceive emotions in the self and others,

(2) understand the meaning of these emotions, and

(3) regulate his or her own emotions accordingly,

FOUR COMPONENTS OF EI
▸ Self Awareness
▸ Self Management
▸ Social Awareness
▸ Social Skills
▸ Motivation
AFFECTIVE EVENTS THEORY
▸ The model states that there is a relationship between employee's internal influences (such
as emotions) and their reactions to incidents that happen during their work day that affect
their performance , job commitment and a long-term job satisfaction.
OB APPLICATIONS OF EMOTIONS
▸ Selection
▸ Decision Making
▸ Creativity
▸ Motivation
▸ Leadership
▸ Negotiation
▸ Customer Service
▸ Job Attitude
▸ Deviant Workplace Behaviors
▸ Safety and Injury at work