Professional Documents
Culture Documents
EMPOWERED TEAMS
• Project Teams--These cross-functional teams work on a project for a given time period
• Total Customer Satisfaction Teams--These teams address customer and business issues
• Work Unit Teams--These teams work together on a day-to-day basis. They focus on the primary
output of their work unit.
Key characteristics
• Changes in culture
• Communication
• Management support
• Time
• Training
Process of implementation of empowered teams
• Identification of responsibility
• Methods of monitoring & feedback
• Specification of member’s responsibilities
• Determination of training needs
• Work plan for transition
Results
• To fully implement empowered teams, the building process takes time and effort, but the benefits
of a truly empowered work force are immeasurable. Many findings from organizations
implementing the empowered team concept continually show that dramatic results occur with
committed and creative teamwork. The team-building process produces more confident and
motivated employees, resulting in a better and stronger organization.
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