policies are put into action through programs, budgets, and procedures
--Everyone in the organization should be
involved in the process DR. Rajesh Tripathi 9-2 Strategy Implementation
Managers are faced with key questions in
the Implementation Process –
–Who carries out strategic plan?
–What needs doing to align operations with new direction/strategy? –How is work going to be coordinated?
DR. Rajesh Tripathi 9-3
Common Implementation Problems
More time than planned
Unanticipated problems Activities ineffectively coordinated Problems in Employees w/o capabilities Implementing Inadequate employee training Strategic plans Uncontrollable external factors Inadequate leadership Poorly defined tasks Inadequate information systems
DR. Rajesh Tripathi 9-4
3 Cs of Strategic Implementation • Clarify your strategy: All too often, strategies are expressed as high-level statements that resonate with board and executive levels but fall flat with mid-level and frontline personnel. Unfortunately, if people don’t understand the strategy, they are unable to connect with it. So the first step is to clarify your strategy in a way that people in your organization can rally to support its implementation. • Communicate your strategy: I’ve never encountered an organization where I heard from people that we communicate too often or with plenty of clarity. So then, communication is the second C. Powerfully communicating the essence of your strategy at every level of the organization using multiple mediums is the key here. • Cascade your strategy: If strategy is “what” you do then tactics are “how” you do it. And if you want your strategy implemented well, you need to cascade it throughout the organization and get to the practical and tactical components of people’s jobs every day.
DR. Rajesh Tripathi 9-5
Strategy Implementation
Programs – Defining Activities
– Purpose is to define activities and to make the strategy action oriented – One way to examine the likely impact of new programs and activities will have on the organization is the Matrix of Change. – It compares proposed and existing programs and activities and can be used to address the following types of questions: • How quick change should proceed? • In what order change should take place? • Is the proposed system stable and coherent?
DR. Rajesh Tripathi 9-6
Strategy Implementation
Budgets – Allocate funds to the new activities
–Define how much implementation will cost. –The budget is the last real check a firm has on the feasibility of the selected strategy.
Procedures – Handle the day-to-day details
–Standard Operating Procedures (SOP’s) detail the various activities that must be carried out to complete a corporation’s programs