47030_Traceability_GTS

Version 1.0

August 2004

Global Treasury Services /

Software Process Improvement

© Bank of America Corporation

 Agenda

• Traceability Purpose
• Responsibility and Configurability
• Content Source and Usage
• Timing
• Content
• Content Review
• Template/Example/Sample
• Frequently Asked Questions

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 Purpose

• Used to track and monitor the status of requirements by

tracing the flow of customer requirements through project
phases and deliverables.
• Shows a ‘one-for-one’ mapping between customer
needs/CTQs (Critical to Quality elements), business
requirements, functional requirements, system specs,
design elements, tests scripts, and the installed change.
• Helps the project sponsor and project team ensure that
Customer Needs and CTQs are met by the final Change.
• Each customer need has been met by a change element.
• Each element of change is driven by a customer need.

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 Responsibility and Configurability
• Responsibility for Completion:
– Author: Project Manager or Analyst, Systems Team, Test Team
– Support: Operations Support, Product Management
– Review: SQA, Q&P
• Source: Responsibilities Matrix Template (100_M_RespMatrix_GTS)

• Configurability and Review

– Configurable Item – Corresponds to requirements, design and test
scripts, which are baselined and under change control
– Reviewed by SQA
– Input to Q&P Process Quality Scorecard
• Source:Key Deliverables Worksheet Template (025_D_KDW_GTS)

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 Content Source and Usage
• Sources of Input for the
Traceability Matrix:
– Voice of the Customer/CTQs
– Business Requirements
Document
– Functional Requirements
– System Specs/Technical
Requirements
– Low Level Design
– Test Scripts
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• The Traceability Matrix is
used to develop/validate:
– Measure phase deliverables:
• Business Requirements
• Functional, Technical, Other
Requirements
– Analyze phase deliverables:
• Functional, Technical, Other
Requirements
• HLD and LLD
• Unit Test and CIT scripts
• SIT scripts
• UAT scripts
 Timing of Completion

• When is the Traceability Matrix completed?

– Initialized in the Measure phase, recording
• Customer needs/CTQs from VOC
• Business requirements stated in bank terms
• Initial functional/technical/other requirements
– Updated in the Analyze phase, recording
• Final functional/technical/other requirements
• Design elements or modules
• Unit test procedures, scripts
• CIT and SIT procedures, scripts
• UAT procedures scripts

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 Timing of Review

• When is the Traceability Matrix reviewed?

– Reviewed by SQA during Measure, Analyze, and
Improve phases
– Reviewed by the Quality & Productivity group (Q&P)
during scorecard preparation (Measure and Analyze
phases)

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 Traceability Matrix Template

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 Traceability Matrix Example

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 Content

• Traceability Matrix provides columns to link customer

needs to business, functional and technical requirements
to design elements to test procedures/scripts
• Customer Needs/CTQs, Business Requirements and
Functional Requirements
– List each Customer Need/CTQ and its priority from VOC and
assign unique CN ID
– List each Business Requirement and its category/priority from BRD
next to Customer Need to which it relates, assigning related BR ID
– List each Functional Requirement next to Business Requirement to
which it relates, prioritize using BRD categories and assign FR ID
– Complete during Measure phase (FR’s may extend to Analyze)

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 Content
• Categorize/prioritize requirements according to the rules
stated in the BRD:

• Overall Priority column

– Worksheet calculates Overall Priority for each functional
requirement by multiplying the CN/BR/FR priorities together
– The lower the resulting number in the Overall Priority field, the
higher the priority for the requirement

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 Content

• System Specs / Technical Requirements

– List each Technical Requirement next to Functional Requirement to
which it relates and assign related ID
– Complete during Analyze phase (or Measure for some projects)
• Design Elements, Modules
– List each Design Element or Module next to Technical Requirement
to which it relates and assign related ID
– Complete during Analyze phase
• Test Procedures, Scripts
– List each Test Script next to Design Element to which it relates and
assign related ID
– Complete during Analyze phase
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 Content

• Traceability Matrix Tips

– Group Business Requirements logically
• Consider customer segment, business process or
function, and general features (i.e. security, user
interface)
– Perform bi-directional traceability from requirements to
test cases
• Ensure all customer needs are addressed by
requirements
• Ensure all requirements are driven by customer
needs
• Ensure requirements have test cases and vice versa
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 Content

• Traceability Matrix Tips (cont.)

– Include all requirements – those written by GTS and by
external customers
– Use Traceability Matrix to verify linkage between
source of requirements, system/software requirements,
software plans, documents, and system testing
– Use Traceability Matrix to update and maintain
consistency of requirements and design documentation
as requirements change
– Utilize any available tools to aid in producing this labor-
intensive deliverable

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 Content Review – Q&P

• The Traceability Matrix is used in the Q&P

Process Quality Scorecard review in the Measure
and Analyze phases. Key points of content focus
include:
• Measure phase
– Are the CTQs, Business Requirements and Functional
Requirements columns completed and traceable?
• Analyze phase
– Are the CTQs, B/F Requirements, System/Technical
Specs, Design Elements and Test Script columns of
the Traceability Matrix complete and traceable?

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 Traceability Matrix Results

What’s wrong with this picture?

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 Traceability Matrix Results

• If a baselined requirement is not traceable as

appropriate, change control procedures should be
followed to correct the problem
• For example:
– If a requirement is not traceable to a business need, the
business needs must be modified or the requirement
must be deleted
– If a requirement is not covered by a design element, the
design must be modified

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 Traceability Matrix Sample

Excerpt from completed Traceability Matrix – Project 44778

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 Template/Example
Location
• Current Traceability Matrix template
(145_M_TraceMatrx_GTS) is in the PAL at
– http://discovery.nbgfn.com/Discovery/livelink/35330985/145_M_
TraceMatrx_GTS.xls?func=doc.Fetch&nodeid=35330985

• Sample of a completed Traceability Matrix is in the

Resources and Reference area in the PAL at
– http://discovery.nbgfn.com/Discovery/livelink/36678778/145_M_
TraceMatrx_GTS_V1.03_SAMPLE?func=doc.Fetch&nodeid
=36678778

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 Frequently Asked
Questions
• Frequently Asked Questions (FAQ’s) have not yet
been developed for the Traceability Matrix.
• A complete listing of available FAQ’s is available
in the FAQ index at the following link:
Index of Frequently Asked Questions

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 Questions?

• Now is the time to get your questions answered!

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 Thank You!

• Please fill out our feedback form so that we have

the opportunity to improve our training!

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