REGRESSION ANALYSIS

CSAT RATING ON CUSTOMER SUPPORT IN CONSUMER ELECTONICS INDUSTRIES

 INTRODUCTION
 Customer support service plays a crucial role in ensuring
the long-term credibility of a company and brand image.

 It involves looking after customers to best ensure a delightful

interaction and satisfaction with a business as well as its goods,
services, and brand and helping in finding the right solution.

 This is done to reinforce the image quality , strength and

durability of the company’s services.
  Improved customer relationships
IMPORTANCE OF
EFFECTIVE  Increased customer satisfaction and
CUSTOMER loyalty
SUPPORT SERVICE
 Increased customer Retention

 Improved brand image

 Increased market share

Customer Support Service’s
Channel

 Online Chat Support

 Email Support
 Social Media
 Phone Support
 Website
Data Analytics for Effective Customer Support
Regression
Methodology
• Data Collection

• Data Processing

• Data Exploration

• Data Analysis
Thank You