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YOUR CONTENT A BACKGROUND AND
CONTRIBUTION
BY: KIMBERLY L.
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Dr. Edwards Deming

BACKGROUND
(October 14, 1900 – December 20, 1993) was an American engineer,
statistician, professor, author, lecturer, and management consultant. Educated
initially as an electrical engineer and later specializing in mathematical physics,
he helped develop the sampling techniques still used by the U.S. Department of
the Census and the Bureau of Labor Statistics.

CONTRIBUTION
•Known as the father of quality control, Deming’s principal theory dealt with the
reason why manufacturing operations were flawed. In short, management was to
blame. To go with his simple idea of ensuring quality before the product was created,
Deming reasoned that the only way operations could be improved was if management
was taking immediate action to do so, instead of pinning improvement solely on
employees.
Dr. Kaoru Ishikawa

BACKGROUND
•( 石川 馨 , Ishikawa Kaoru, July 13, 1915 – April 16, 1989) was a Japanese
organizational theorist and a professor in the engineering faculty at the University of
Tokyo noted for his quality management innovations. He is considered a key figure in
the development of quality initiatives in Japan, particularly the quality circle.

CONTRIBUTION
•Known as father of Japanese quality control effort
•Established concept of Company Wide Quality Control (CWQC) – participation from
the top to the bottom of an organization and from the start to the finish of the product
life cycle
•Started Quality Circles – bottom up approach – members from within the department
and solve problems on a continuous basis
•The fishbone diagram is also called Ishikawa diagram in his honor
•Introduced concept that the next process is your customer
Dr. Armand Feigenbaum

BACKGROUND
the developer of “Total Quality Control” concept, was President and CEO
of General Systems Company, which he founded in 1968.
In 2008, Dr. Feigenbaum was presented with the National Medal of
Technology and Innovation by President Bush at a ceremony at the East
Wing of the White House.

CONTRIBUTION
•Developed Total Quality Control (TQC) philosophy
•Quote: “Quality is everybody’s job, but because it is
everybody’s job, it can become nobody’s job without the proper
leadership and organization.”
Dr. Joseph Juran

BACKGROUND
Joseph Moses Juran was a Romanian-American engineer and
management consultant. He was an evangelist for quality and
quality management, having written several books on those
subjects. He was the brother of Academy Award winner Nathan
Juran

CONTRIBUTION
Juran’s Quality Trilogy (compared to financial management):
•Quality planning (financial budgeting) – create process that will enable
one to meet the desired goals
•Quality control (cost control) – monitor and adjust the process
•Quality improvement (profit improvement) – move the process to a better
and improved state of control through projects
Dr. Walter Shewhart

BACKGROUND
(pronounced like "shoe-heart"; March 18, 1891 – March 11, 1967)
was an American physicist, engineer and statistician, sometimes
known as the father of statistical quality control and also related to
the Shewhart cycle.

CONTRIBUTION
• Shewhart’s control charts are widely used to monitor processes. Problems are
framed in terms of special cause (assignable cause) and common cause (chance-
cause).
•The Shewhart Cycle – PDCA Problem Solving Process:
•Plan – what changes are desirable? What data is needed?
•Do – carry out the change or test decided upon
•Check – observe the effects of the change or the test
•Act – what we learned from the change should lead to improvement or activity
•Referred to as the “Father of Statistical Quality Control”
Dr. Genichi Taguchi

BACKGROUND
Taguchi Gen'ichi, January 1, 1924 – June 2, 2012) was an engineer and statistician.[1]
 From the 1950s onwards, Taguchi developed a methodology for applying statistics to
improve the quality of manufactured goods. Taguchi methods have been controversial
among some conventional Western statisticians,[2][3] but others have accepted many of the
concepts introduced by him as valid extensions to the body of knowledge.

CONTRIBUTION
Taguchi recommends a three-stage design process:
System Design (Stage 1):
•development of a basic functional prototype design
•determination of materials, parts and assembly system
•determination of the manufacturing process involved
Parameter Design (Stage 2):
•selecting the nominals of the system by running statistically planned
experiments (DFSS/DOE)
Tolerance Design (Stage 3):
•deals with tightening tolerances and upgrading materials
Dr. Eliyahu M. Goldratt

BACKGROUND
An Israeli business management guru. He was the originator of
the Optimized Production Technique, the Theory of
Constraints (TOC), the Thinking Processes, Drum-Buffer-
Rope, Critical Chain Project Management (CCPM) and other
TOC derived tools.

CONTRIBUTION
Developed the Theory of Constraints which focuses on a single
element in a process chain as having the greatest leverage for
improvement (i.e., “1% can have a 99% impact”). This
compares to the Pareto principle which states that 20% of the
factors have an 80% effect on the process.