Subject : Business Analytics

Assignment 1
Submitted By: Group 3

Bhakti Patil : 21020348006

Pooja Lokhande : 21020348013
Pramanjali Singh : 21020348014
Sayali Siddheshwar : 21020348020
Rucha Jadhav : 21020348030
Descriptive Analysis
• Main Location has the Highest volume of
customers.
• We can assume that the main bank is
strategically located nearby many offices and
residential areas.
• Main bank should be allocated with necessary
and sufficient resources, especially workers of
front liner to cater the high volume of
customers, in order to ensure the operation
run smoothly and minimize loss of customers.
• Similar trend from Monday to Thursday, and on Friday and Saturday.
• Most people have 5 working day, thus thy choose Friday to perform their business
before resting on weekends. Also majority of people perform transactions on Saturday
due to it is an off day for most companies.
• 11-1 is having a peak, as most of the customers have lunch hours during 12-1:30.
• From 4-5 also there is a peak as they may visit the bank at EOD to finish the daily
transaction.
Main Branch
• For Main branch, 11-1 is a peak time during the
lunch breaks.
• Also 9-10 slot has quite number of customers
visiting, assuming the housewives and people
WFH visit to avoid, peak timings.
• Slot 4-5 is also a peak as the customers visit the
bank at EOD to finish the daily business
transactions.
 Branch 1

• The average customer visits are 27, which is

48% lower than the average customer visits at
Main branch.
• Majority of people tend to visit during lunch
hour and towards the end of bank’s operation
hour (4:00 PM to 5:00 PM).
• Regardless, skillful and well-experienced
workers are also much needed at this branch to
operate smoothly.
 Branch 2

• The number of customers increases drastically

from 10:00 AM to 1:00 PM mostly for Friday
and Saturday.
• The median number of customers is 24 persons
visit the branch in an hour.
• Skillful and well-experienced workers are much
recommended to be stationed at the counters,
in order to shorten the waiting line and
transaction time per customer.
 Branch 3
• The peak hours start from 10:00 AM to 1:00 AM
and restart to increase again at 4:00 PM until
closing.
• We can presume that quite a number of people go
to the bank at the last hour of operations (from
4:00 PM to 5:00 PM) are those who just finish their
early morning or midnight shifts.
• The vast majority of customers visit the branch on
Saturday as it is an off day for those, who work at
the office. We can postulate that those, who visit
on Saturday have delayed their necessity to go to
the bank since any working days due to being
occupied with work at the office.
 Hypothesis Testing

• Is the Main branch having a higher volume of customers

compared to other branches?

• μMB=population of customer visits at Main Branch

• μB1=population of customer visits at Branch 1

• The hypothesis is as follows:-

• H1: μMB−μB1>0
• H0: μMB−μB1 ≤0
 Hypothesis Testing

• The Variances of those two variables are far

from each other, we, therefore, conducted a
t-Test: Two Samples Assuming Unequal
Variables.
• The value of t Stat is 16.89, which is higher
than the value of t critical one-tail, 1.65.
• The P one-tail value is smaller than alpha
(0.05).
• We have to support the alternative, that the
Main Branch is busier than the other three
branches.
Conclusion and Recommendation
• It can be concluded that Bank is having similar trends for all of its branches.
• It is imperative to understand that each transaction made is equal to the income for the bank.
Losing customers due to long waiting line means losing income and revenue.
• The branch managers can look into the figures and trends in planning and scheduling their
workers accordingly. This approach absolutely will help in controlling the labor cost and other
operating costs.
• The avenues that can be used are opening more counters and stationing skilled and well-
experienced workers at critical hours of operation.
• Consequently, Bank can reduce its dependency on human intervention at the branch, which
later, at the same time, reduces the labor cost.
• Finally yet importantly, the bank is also suggested to deploy branch managers with great
leadership and management skills to run the operation smoothly and with minimum
supervision.
Thank You!