Recruitment & Selection

Group Member:
1. Muhammad Arslan
Contents
 Test Selection
 Job Description
 Training & Development
 Performance Management
 Compensations
 Differences from Industry
WAITER JOB DESCRIPTION
Duties & Responsibilities:

• Providing excellent wait service to ensure satisfaction

• Taking customer orders and delivering food and beverage

• Take accurate food and drinks orders, using a POS ordering software, order slips or by
memorization

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic
beverages

• Carry dirty plates, glasses and silverware to kitchen for cleaning

WAITER JOB DESCRIPTION
• Communicate order details to the Kitchen Staff

• Serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area

• Deliver checks and collect bill payments

• Follow all relevant health department regulations

WAITER JOB DISCRIPTION

Skills Requirement:
 Proven work experience as a Waiter or Waitress

 Basic math skills

 Attentiveness and patience for customers

 Excellent presentation skills

 Active listening and effective communication skills

 Team spirit

 Flexibility to work in shifts

MANAGER JOB DESCRIPTION
Duties & Responsibilities:

 Recruiting, training and supervising staff

 Managing budgets

 Maintaining statistical and financial records

 Planning maintenance work, events and room bookings

 handling customer complaints and queries

 promoting and marketing the business

 ensuring compliance with health and safety legislation and licensing laws.
MANAGER JOB DESCRIPTION
Skills Requirement:
 Ability to lead a large group

 Attention to detail

 Ability to work in a fast-paced, high-stress environment

 Excellent written and verbal communication

 Critical-thinking and problem-solving skills

 Ability to manage several budgets

 Excellent customer service and interpersonal skills