Workforce Agility

JAYATI SINGH
Agility

 Agility is generally described as the ability to gain effective

advantage, exploit opportunities and withstand threats derived
from frequent and sometimes unexpected changes, responding
quickly by reconfiguring resources, strategies, and people in an
efficient and effective manner.
Workforce Agility

 Workforce agility is a complex multidimensional approach and a

broad field of study, generally included in the domain of
organizational and manufacturing agility, with greater emphasis
on studies in the field of operations management and, more
specifically, on the factory floor.
Workforce Agility

 Workforce Agility refers to an organization’s ability to move

people to support changes in the environment. It's an
organization's ability to alter its direction or adjust to operate
successfully. An agile organization requires its workforce to
swiftly adapt to the changing needs of customers, employees and
the marketplace. Being agile is a challenge HR should embrace.
Features of an agile workforce

 Generative (Behaviors and mindsets)

1. Proactive
2. Adaptive (Competencies)
3. Business-driven
4. Generative
5. Focused
6. Values-driven
7. Resilient (Competencies)
Features of an agile workforce

 Business-driven
1. Focused
2. Values-driven
3. Generative
4. Infrastructure for introduction of new information systems
5. Advocacy of Information technology (Capabilities)
6. Employee empowerment for making the decision independently
7. Availability of moving between projects
8. Effectiveness of cooperating across functional boundaries
Features of an agile workforce
1. Showing tendency to changing customer requirements
2. Responsiveness to changing market conditions
3. Speed of developing novel skills, abilities, and competencies

4. Speed of acquiring the skills necessary for business process

change
5. Speed of innovating management skills
6. Speed of getting new information technology and software
skills
7. Adaptability (Capabilities)
8. Resiliency Proactivity
4 PILLARS OF WORKFORCE
AGILITY
 1. Skills And Abilities
 Provide continual learning and development, ideally through context-based
training solutions, i.e. digital adoption platforms.
 Build and continually enhance a structured training program that encompasses
the entire employee life cycle, from onboarding to performance improvement
 Cross-training employees so that they can operate multiple tools, become more
self-reliant, and more readily adapt to changing circumstances
 Workplace training programs are key to improving workforce agility, but skills
are only one piece of the puzzle.
4 PILLARS OF WORKFORCE
AGILITY
 2. Mindset And Culture
 Simplify and improve the employee experience, which will
increase engagement, morale, loyalty, and more
 Improve organizational communication to enhance organizational
behavior, boost workplace efficiency, reduce errors, and further
improve employee sentiment
 Use long-term communication campaigns to cultivate cultural
traits that will improve workforce agility, such as openness to
change, a pro-learning mindset, and self-reliance.
4 PILLARS OF WORKFORCE
AGILITY
 3. PROCESSES AND WORKFLOWS
 Use data-driven practices to drive decision-making, rather
than preconceived notions or personal opinions
 Apply agile models to areas besides software development,
since the same concepts can deliver value in a wide range of
business disciplines
 Implement projects incrementally and evaluate constantly,
then be prepared to make adjustments as needed.
4 PILLARS OF WORKFORCE
AGILITY
 4. TOOLS AND TECHNOLOGY
 Remote working software not only allows employees to work from
home, it can also improve overall digital savviness, collaboration, and
productivity
 Digital adoption solutions onboard and train employees automatically,
directly inside the target software, shrinking time-to-competency and
allowing them to adopt new tools more swiftly.
 Real-time data and analytics tools can provide immediate insights across
a wide number of areas, from the supply chain to customer sentiment,
which can help business units make informed decisions quickly.
Conceptual Model
Path to Agility