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  • Satisfaction Vs Service Quality

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    RICARDO JIMENEZ
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    This document discusses key factors related to customer satisfaction and service quality, including reliability, responsiveness, assurance, empathy, tangibles, product quality, price, situational factors, personal factors, customer satisfaction, and customer loyalty.

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    Satisfaction vs Service Quality

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    This document discusses key factors related to customer satisfaction and service quality, including reliability, responsiveness, assurance, empathy, tangibles, product quality, price, situational factors, personal factors, customer satisfaction, and customer loyalty.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    Satisfaction Vs Service Quality

    Uploaded by

    RICARDO JIMENEZ
    This document discusses key factors related to customer satisfaction and service quality, including reliability, responsiveness, assurance, empathy, tangibles, product quality, price, situational factors, personal factors, customer satisfaction, and customer loyalty.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Reliability

    Situational
    Responsiveness Factors
    Service
    Assurance Quality
    Customer Customer
    Empathy
    Product Satisfaction Loyalty
    Tangible Quality
    Personal
    Price Factors

    Satisfaction VS Service Quality

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