Professional Documents
Culture Documents
Introduction
As an ITIL student, the introduction of ITIL version 3 in 2007 is likely to influence choices, such as:
Should I go for my ITIL qualification now, or wait until v3? How much re-training would I need to do? Is there really a fundamental difference?
From a management or consultant perspective, does ITIL version 3 really tell us anything new? Software Vendors who claim to be ITIL compliant may have to rethink their opinions!
Formal Evaluation method for deciding what to include, and peer reviewing.
ITIL Version 3
Complete re-write of ITIL, due to be published in early 2007. New Standardized Glossary of Terms. New Structure for the Library:
Executive Introduction Guidance Core Guidance Complementary Guidance
Service Design
How to put in place IT processes, policies, architectures and documents Roles and Responsibilities Insource/Outsource issues Benefits and Risks Measurement and Control
Service Transition
Implementing Service Management Managing Organizational and Cultural change
Conclusions
ITIL Version 3 represents a re-structuring and more standardized approach to the overall ITIL message. It reflects the fact that new Services are supported and others are de-supported over time (the Life Cycle) The basic Service Delivery and Service Support are combined into a new volume - Service Operations New material such as Case Studies, ROI and Templates are welcome. The Executive-Level document should make it easier for ITIL to gain greater acceptance at high level. Pragmatic issues like dealing with Change (cultural issues) and recognition of other approaches like CobIT should also aid acceptance in new organizations.