HEALTH CARE

OPERATIONS
LEARNING OUTCOME

Define operations management and its functions in health care from a

systems perspective.
OPERATIONS MANAGEMENT

• The practice of designing, running, and controlling the most effective

and efficient transformation processes resulting in the production of
goods or services.
• Operations, in general, represent the core activities of an organization.
HEALTH CARE OPERATIONS
MANAGEMENT
Healthcare operations management is a discipline that integrates scientific
principles of management to determine the most efficient and optimal
methods to support patient care delivery.
CLINICAL PRODUCTIVE SYSTEM
A SYSTEMS APPROACH
KEY FUNCTIONS AND ISSUES
IN HEALTH CARE
OPERATIONS MANAGEMENT
THE NEED FOR OPERATIONS
MANAGEMENT
• Hospitals should reduce crowding by improving hospital efficiency and
patient flow and using operational management methods and
information technologies” (Institute of Medicine, 2006).

• To help drive improvements and efficiencies into the healthcare system

through efforts such as Six Sigma, Lean, and process improvement
(Herzlinger, 1999; Langabeer, DelliFraine, Heineke, & Abbass, 2009).
QUESTIONS