ISO 9000

Presented By:- Gaurav 310001 Hitesh 310005 Parul 310009

International Organization for Standardization

www.iso.org

Introduction
ISO is an international - standard -setting body composed of representatives from various national standards organizations. Founded on February 23, 1947, the organization sets worldwide proprietary industrial and commercial standards. ISO is a voluntary organization whose members are recognized standard authorities, each one representing one country.

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Introduction
Network of 163 countries. one member per country Central Secretariat in Geneva , Switzerland non-governmental organization

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What standards do...

Standards make an enormous and positive contribution to most aspects of our lives. Make the development, manufacturing and supply of products and services more efficient, safer and cleaner. Facilitate trade between countries and make it fairer

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What standards do...

Provide governments with a technical base for health safety and environmental legislation. Share technological advances and good management practice disseminate innovation. Safeguard consumers, and users in general, of products and services make life simpler by providing solutions to common problems.

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ISO standards provide technological, economic and societal benefits

For Businesses For customers For governments For trade officials For consumers For everyone For the planet

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The ISO brand

 Democratic in nature ISO standards are voluntary  Market requirement ISO itself does not regulate or legislate.

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The scope of ISO's work

ISO has more than 18000 international Standards ISO's work programme ranges from standards for traditional activities, such as  Agriculture and construction through mechanical engineering  Manufacturing and distribution,  Transport and medical devices Information and communication technologies For good management practice and for services.

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Who develops ISO standards

ISO standards are developed by technical communities comprising experts from the industrial, technical and business sectors These experts may be joined by representatives of government agencie testing laboratories , consumer associations, non-governmental organizations and academic circles.

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How the ISO system is financed

ISO's national members pay subscriptions that meet the operational cost of ISO's Central Secretariat The subscription paid by each member is in proportion to the country's Gross National Income and trade figures Sale of standards.

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WHAT IS ISO 9000

ISO 9000 is one of the most widely recognized in the world. ISO 9000 is a quality management standard that presents guidelines intended to increase business efficiency and customer satisfaction.  The goal of ISO 9000 is to embed a quality management system within an organization, increasing productivity, reducing unnecessary costs, and ensuring quality of processes and products.

ISO 9000 PRINCIPLES

 Customer  Leadership  Involvement

focus

of people  Process approach  System approach to management  Continual improvement  Factual approach to decision making  Mutually beneficial supplier relationships

Principle 1 - Customer focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. Principle 2 - Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

Principle 3 - Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. Principle 4 - Process approach A desired result is achieved more efficiently when activities and related resources are managed as a process. Principle 5 - System approach to management Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Principle 6 - Continual improvement Continual improvement of the organization's overall performance should be a permanent objective of the organization. Principle 7 - Factual approach to decision making Effective decisions are based on the analysis of data and information Principle 8 - Mutually beneficial supplier relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value

ISO 9000 SERIES

ISO 9000 :QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS- GUIDELINES FOR SELECTION.  ISO 9001 : QUALITY SYSTEM-MODEL FOR QUALITY ASSURANCE in DESIGN/DEVELOPMENT,PRODUCTION, INSTALLATION AND SERVICEING. ISO 9002 :QUALITY SYSTEM-MODE L FOR QUALITY ASSURANCE IN PRODUCTION AND INSTALLATION.  ISO 9004:QUALITY MEASURMENT & QUALITY SYSTEM ELEMENTS-GUIDELINES.