JANTAVIKAS BANK.

INTRODUCTION.
It is the CO-OPERATIVE BANK. Established in the year 1992. It is registered with R.B.I. It is situated in MUMBAI. It has 23 branches across INDIA.

MISSION

Our mission is to be a World Class Indian co-operative Bank, benchmarking ourselves against international standards.

VISION

The vision is to build sound customer franchises across distinct businesses so as to be a preferred provider of banking services.

GOALS.
Improve customer experience, retention. Attain maximum lifetime value. Improve customer cross-sell. Improve support consistent message.

STRATEGY.
Provide 360-degree view of customer relationship. Segment customer base in different groups. Integrating with central office. Integrate call center and branch.

FACILITIES
Channel analysis . Customer preference. Powerful customer knowledge systems. Transactions open-ended .

CORE SERVICES.
Application Development and Maintenance. Independent Validation. Migration services. Software Performance Engineering. System Integration.

RESPONSIBILITIES
Key accountabilities. To discuss with the users and understand the requirements. To suggest process changes and identify areas of automation. To manage a Project end to end.

PRODUCT VERSUS CUSTOMERCENTRIC BUSINESS STRATEGY

Higher returns on invested capital. More profitable customers. Lower capital costs. Larger investment opportunities.

BUILDING CUSTOMER INFORMATION SYSTEMS

Rating. Background. Purchase Behavior . Credit-worthiness. Performance Ratings or Credit Scoring. Customer Survey Data Collection.

CHALLENGES TO IMPLEMENTING CUSTOMER

Limited Scope Complex Technology No Pertinent Data Extended Time to Market Lack of Integrated Capabilities Overburdened Internal Information Technology Organization

CUSTOMER LIFE CYCLE MANAGEMENT.

GROUP INTELLIGENCE SEGMENTATION. ONE-TO-ONE INTELLIGENCE PREDICTIVE ANALYSIS.

BREAK IT DOWN.
Individualized CRM strategy; Implementing appropriate technology; Building sales management systems; Matching product and service offerings to the market; Optimizing branch performance.

STRATEGIC OPTIONS TO COPE CHALLENGES:

Back bone to ensure reliable service delivery. Mobilize low cost current and savings deposits. Making aggressive forays in the retail advances segments. Innovating products

CONCLUSION.
Enable organizational structures to support a customer-centered business model. Provide a mechanism to develop data that supports the customer-centered model. Incorporate a technology infrastructure that optimizes customer relationships.
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Thank you !!!

PRESENTED BY:
PRAGATI

PARKAR. KHUSHBOO PUROHIT. PAYAL SODHA.