GROUP HR

PERFORMANCE MANAGEMENT
HR Workshop
AUG 2010

Performance Management Process

1. Goal Setting KRAs

2. Evaluation Assess employee performance against the established KRAs 3. Improve performance and Skill Development Career Planning, training, personal development etc

Setting KRA

S. M. A. R. T. OBJECTIVES PECIFIC (behaviors, outputs or results) EASURABLE (quantity, quality, cost) CHIEVABLE (can be achieved) ELEVANT (to the essential job function) IMEBOUND (related to time)

Setting KRA

Hyper Link - KRA

Please refers to the Handout

Setting KRA

Workshop 1

30 Minutes

Evaluation - Performance Appraisals Form

Hyper Link - PA

Please refers to the Handout

Evaluation - Performance Appraisal Form

 Personal Details  Instructions  Approval  Setting KRA Objectives  Performance Competencies  Overall Rating  Comments  Personal Development Plan (PDP)

Evaluation - Performance Appraisal Form

Section 1: KRA (refers to What) 1. Use SMART Objectives 2. Set At least 5 Objectives

Evaluation - Performance Appraisal Form

Section 2: Performance Competencies (refers to How) 1. Please rate accordingly 2. Comments to justify your ratings is Required.

Evaluation - Performance Appraisal Form

Section 2: Performance Competencies Part (1) For All Employees A1. Customer Focus A2. Decision Making & Problem Solving A3. Continuous Improvement A4. Team Building A5. Job Knowledge & Expertise

Evaluation - Performance Appraisal Form

Section 2: Performance Competencies Part (2) For Managerial & Supervisory Staff M1. Achieving Business Results M2. Strategic Planning M3. Operational Management M4. People Management M5. Financial Management

Evaluation - Performance Appraisal Form

Section 2: Performance Competencies Part (2) For Non Managerial & Supervisory Staff G1. Attitude, Commitment & Motivation G2. Initiative G3. Efficiency & Effectiveness G4. Reliability G5. Punctuality & Attendance

Evaluation - Performance Appraisal Form

Overall Rating 1. This overall rating will be determined from the Performance Competencies Only. 2. The Ratio or Percentage Weightage due to either the KRA Objectives or Performance Competencies is subject to your individual departments and management

Evaluation - Performance Appraisal Form

Comments 3 parties to comment (a) Yourself (Employee) (b) Your Supervisor (c) The next level Supervisor

Performance Improvement and Skill Development - Personal Development Plan

What are the areas for improvement How to improve Training what is the objective Type of training Time frame

Self Appraisal

Workshop 2

30 Minutes

Performance Management Process

1.0

2.0

3.0

4.0

KRAs and Objectives Setting

Evaluation

Performance Improvement and Skill Development

Submission to HR