Professional Documents
Culture Documents
Patient Grievance
Patient Grievance
Grievance
FLOW CHART - PATIENT
Case analyzed by
COSD
Forward to OSD
Grievance
resolved
Yes
Forwarded to PRO
No
Grievance resolved
Grievance No at PRO end
resolved
Yes
Grievance Forwarded to MS
No
Grievance
Yes resolved
Yes
Grievance Forwarded to MA C
No
Grievance
resolved