ISO International organization

standards
What is ISO?

world’s largest developer of

voluntary International Standards
they help to break down barriers
to international trade.
state of the art specifications for
products, services
What we do

were founded in 1947

19 500 International
Standards
ISO International Standards
impact all our lives.
Who we are

ISO members
Full members
Correspondent members
Subscriber members 
Our story

story began in 1946

25 countries met at the Institute of Civil Engineers in
London
facilitate the international coordination and
unification of industrial standards
64 countries and 3 368 technical bodies to take care of
standard development
More than 150 people work full time for ISO
Our name

IOS in English, OIN in French for Organisation

internationale de normalisation

ISO is derived from the Greek isos, meaning equal

benefits of ISO
Ensure that products and services are safe, reliable and
of good quality.
help companies to access new markets, level the
playing field for developing countries and facilitate
free and fair global trade.
How does ISO develop standards?

a consensus process
reflects a wealth of international experience and
knowledge
ISO 9000 SERIES
Muhammad Habib
HISTORY
Problem during the World War II, especially
differences in:
Ammunition
Vehicles
Unit of measure
First military standard established
Industries realized the merit of standardization but
had differences
HISTORY
Common standards focused on the end product, not
on the process
A company could comply with the standards and still
produce a poor quality product
Costly and irrelevant systems
Leading US car manufacturers developed QS 9000
ISO 9000-2000 is the improved version
DEFINITION
Not solely a quality control tool but a guideline for
design, manufacture, sale and servicing of a product.
Also, meeting the customers expectations and
requirements
Increase the level of quality and reliability,
productivity and safety while making products and
services affordable
Helps facilitate international trade
DEFINITION
ISO = International Organization for
Standardization

promotes worldwide, standards for the improvement

of quality, productivity and operating efficiency
through a series of standards and guidelines.
ISO 9000 Family
There are many standards in the ISO 9000 family,
including:
ISO 9001:2008 - sets out the requirements of a quality
management system
ISO 9000:2005 - covers the basic concepts and language
ISO 9004:2009 - focuses on how to make a quality
management system more efficient and effective
ISO 19011:2011 - sets out guidance on internal and
external audits of quality management systems
EIGHT QUALITY PRINCIPLES
1. A customer focus
2. Leadership
3. Involvement of people
4. A process approach
5. A system approach to management
6. Continual improvement
7. Use of a factual approach to decision making
8. Mutually beneficial supplier relationships
REQUIREMENT FOR REGISTRATION OF ISO
9000
Company Review
Refine
Map Functions
Process control
Inspection
Purchasing
Training
Packaging
Delivery
REQUIREMENT FOR REGISTRATION OF ISO
9000
Recertification every 3 years
Helpful for companies that do not currently have a
quality management
STEPS IN OBTAINING ISO 9000
CERTIFICATION
Get top management
Top management considers ISO 9000 registration
Quality steering committee meets to evaluate process
Committee informs top management of ISO 9000 costs,
schedule, etc.
Top management commits to pursue ISO 9000
registration
STEPS IN OBTAINING ISO 9000
CERTIFICATION
Train personnel
Hold basic quality and ISO 9000 training for all
employees
Select and train personnel to be internal auditors
STEPS IN OBTAINING ISO 9000
CERTIFICATION
Prepare quality manual policy
Study and understand ISO 9000 requirements as they
apply to your company
Write (or re-write) company Vision and Mission
statements
Write basic Quality Policy Manual outline
Complete first draft of Quality Policy Manual
Send copy of  manual to customer desiring ISO 9000
compliance (if necessary)
STEPS IN OBTAINING ISO 9000
CERTIFICATION
Prepare Operating Procedures
Define responsibilities, using Quality Manual as a guide
Have those responsible for functions outline their
procedures
Interview managers and fine-tune procedures
Compare Operating Procedures with Quality Manual for
consistency
STEPS IN OBTAINING ISO 9000
CERTIFICATION
Hold internal audit
Hold internal audit of ISO 9000 manual vs. ISO 9000
compliance
Implement corrective action items from audit
STEPS IN OBTAINING ISO 9000
CERTIFICATION
Select registrar (third party auditor)
Research registrars and their cost
Qualify possible registrars
Select
ADVANTAGES
Create a more efficient, effective operation
Increase customer satisfaction and retention
Enhance marketing
Improve employee motivation, awareness, and morale
Promote international trade
Increase profit
Reduce waste and increase productivity
Dun and Bradstreet findings:
85% of registered firms report external benefits
Higher perceived quality
Greater customer demand
95% report internal benefits
Greater employee awareness
Increased operational efficiency
Reduced scrap expense

www.the9000store.com
A Case Study:
Published in the Dallas Business Journal, August
18, 1997 the study credited ISO 9000 for:
Increased Productivity
Reduced scrap and waste
Record sales level
Catching inferior raw materials before they were used
A contract with Romania’s state owned oil company.

www.the9000store.com
20 ELEMENTS OF ISO 9000 SERIES
STANDARDS
Management Responsibilities
Quality system
Contract review
Design control
Document and data control
Purchasing
Control of customer supplied product
Product identification and traceability
Process control
Inspection and testing
Control of inspection, measuring, and test equipment
Inspection and test status
Control of non conforming product
Corrective and preventive actions
Handling, storage, packaging, preservation and delivery
Control of quality records
Internal quality audits
Training
Servicing
Statistical techniques
ISO 14000
Qadeer Ahmad
What is EMS?
• A continual cycle of Planning,
Implementing, Reviewing, and
Improving the processes and actions that an
organization undertakes to meet its
environmental obligations.

• Continual Improvement: Enhancing your

EMS to better your overall Environmental
Performance.
EMS
Environment Policy
Adequate Resources
Responsibilities & Authorities
Training
System Documentation
Operational Control
Document Control
System Audits
ISO 14000
ISO 14001 is widely accepted
international standard for EMS that
focuses on continual improvement.

Companies may be asked to

demonstrate conformance with ISO
14001 as a condition of doing business
in some markets &

Helps reaching global customers.

Requirements
The organization must develop an effective system
that meets the requirements of the Standard.
Document, implement and maintain the system.
Follow a Plan-Do-Check-Act approach.
Plan - Establish the objectives and processes needed to
deliver the results (in line with the EMS).
Do - Implement the needed processes of the EMS.
Check - Check the processes against the policy, objectives,
targets, regulations, and report on the results. (Auditing)
Act - Take actions that will continually improve the EMS.
Key Elements of EMS—ISO 14000
Environmental Policy
Environmental Aspects—Identify Products,
Activities / services attributing to
environment
Legal and other requirements.
Objectives & Targets
Environmental Management Program—
Plan Actions necessary to achieve above
objectives.
Structure and Responsibility.
Key Elements of EMS—ISO 14000
Training, Awareness and competence.
EMS documentation
Operational Control
Emergency preparedness & Response
Monitoring & Measurement
Corrective and Preventive actions
Records
EMS audit
Prevention of Pollution/Waste
Source Reduction
In- Process Recycling
Other Recycling
Treatment & Recovery
Control Mechanism
Typical Example of EMS policy
Monitor Environmental Performance through
regular evaluation.
Manage Land Water, wild Life and forest resourses
in environmentally sensitive manner.
Use energy efficiently throughout our operations
and support the efficient use of coal, wood, &
electricity.
Reuse and recycle whenever and wherever
possible.
Use Environmentally preferred materials.
Clean up residual pollution from past operations
in cost effective manner.”
 ISO: 20121
Sustainable Event
Management Systems
A guide to understanding ISO 20121

Prepared by Muhammad IMRAN

 Development of ISO 20121
ISO 20121 in development
London Olympic
Committee and BSI
BS8901 developed
ISO 20121 ISO 20121 Draft
propose to ISO an Meetings
by British International
international event
Standards Institute 1st UK Standard
sustainability standard 2 France
nd
(BSI) to be used at the 2012 3rd USA Public Comment
London Olympics 4th Japan Period

2007 2009 2010 Jan/May/Oct/Jan April – Sept 2011 June 2012

BS 8901 International ISO Anticipated

launched committee formed Launch of
updated ISO 20121
standard
 What is
Sustainable Development?

Principles of
Defined
Sustainable Development
‘ A pattern of resource use  Human Rights
that aims to meet human  Environment
needs while preserving the  Labour Standards
environment so that these  Anti-Corruption
needs can be met not only  Integrity
 Inclusivity
in the present, but also for  Transparency
future generations ‘
So What Does the Standard Involve?
PLAN
Define scope for sustainability management

Define primary purpose and values

Define policy for sustainability

 So What Does the Standard Involve?

PLAN
Identify and evaluate issues

Set objectives and targets

Identify and engage stakeholders/interested parties

So What Does the Standard Involve?
DO
Provide resources and competencies

Manage supply chain

Maintain communications

Document the system

So What Does the Standard Involve?
CHECK
Performance

Monitoring and measurement

Audit, Management Review

So What Does the Standard Involve?
ACT
Management Review

Nonconformity and corrective action

Continual improvement, evaluating compliance

 Benefits of using ISO 20121

• It will put you ahead of the game if legislature comes into action
regarding sustainable events or where sustainable requirements
are part of a RFT

• Efficiency across all aspects of event planning can be achieved

• It demonstrates a systematic approach to sustainable development
principles
• It makes tracking and recording your sustainable performance
consistent and much easier
• The supply chain will inevitably become more sustainable for our
industry and others.
Benefits
Continue to be financially successful
Become more socially responsible
Reduce its environmental footprint
benefits of ISO 20121 Certification?  
it will enable an organization to differentiate itself in
the marketplace and hence improve their chance of
winning new business.
20121 is likely to become a minimum requirement for
anyone wishing to operate in the events industry as
event clients, sponsors, local authorities and other key
stakeholders choose to work with organisations that
have implemented the standard.
sustainability
 Sustainability is about how an
organization continues to run its
activities in a commercially
successful way whilst contributing
towards a stronger and more just
society and reducing its impact on
the environment.
To achieve ISO 20121, an organization
will need to demonstrate that it has
considered within its management
system all key financial, economic,
social and environmental issues
relevant to its operations; focusing
solely on environmental issues will
not be sufficient. 
 
Conclusion