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Abhinav Misra (10030141124)

According to Davenport (1990) a business process is a set of logically related tasks performed to achieve a defined business outcome. Reengineering implies changes of various types and depth to a system, from a slight renovation to a total overhaul. James Teng (1994) define BPR as "the critical analysis and radical redesign of existing business processes to achieve breakthrough improvements in performance measures." BPR is done to integrate various business functions like ERP, SCM, KM, HRM, CRM, etc.

Improve Customer Service. Cut Operational Costs. Become world-class competitors. Development of sophisticated Information Systems and Networks.

Birth of Scientific Management under Frederick Taylor (1880 1900). In 1990, Michael Hammer, a former professor of computer science at the Massachusetts Institute of Technology (MIT), published an article in the Harvard Business Review, in which he claimed that the major challenge for managers is to obliterate non-value adding work, rather than using technology for automating it. Thomas Davenport and John Short of Ernst & Young supported the idea. Enjoyed a fair share of critics. By1993, as many as 65% of the Fortune 500 companies claimed to either have initiated reengineering efforts, or to have plans to do so

Shared Database Expert Systems Telecommunications Network Decision Support Tools Wireless Data Connections and Laptops Automatic Identification and tracking High Performance Computing

Starting with mission statements that define the purpose of the organization and describe what sets it apart from others in its sector or industry. Producing vision statements which define where the organization is going, to provide a clear picture of the desired future position. Build these into a clear business strategy thereby deriving the project objectives. Defining behaviours that will enable the organization to achieve its' aims.

Producing key performance measures to track progress. Relating efficiency improvements to the culture of the organization Identifying initiatives that will improve performance. Once these building blocks are in place, the BPR exercise can begin.

Identify Processes

Test And Implement

Review Update

Design ToBe
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To be successful, business process reengineering projects need to be

o top down, o taking in the complete organization, o and the full end to end processes. o It needs to be supported by tools that make processes easy to track

and analyse.

Davenport, Thomas & Short, J. (1990), The New Industrial Engineering: Information Technology and Business Process Redesign, in: MIT Sloan Management Review, Summer 1990, pp 1127. Reengineering Data Art (http://www.dataart.com/softwaredevelopment/reengineering/) BPR - Teng et al. (1994). Hammer, M., (1990). "Reengineering Work: Don't Automate, Obliterate", Harvard Business Review, July/August, pp. 104112. Business Process Redesign: An Overview , IEEE Engineering Management Review. Taylor (1911), Frederick, The principles of scientific management, Harper & Row, New York.
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ERP Alexis Leon ERP Demystified Alexis Leon ERP Concept & Practices Vinod Garg, N.K.Venkitakrishnan

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The largest vendors worldwide in 2005 according to Gartner Dataquest:

Revenue (million $) 1949 1374 1121 916 464 Market share (%) 30.33 21.38 17.44 14.25 7.22

# Vendor 1 SAP 2 Oracle Applications 3 The Sage Group 4 Microsoft Dynamics 5 SSA Global Technologies*

*SSAG acquired by Infor Global Solutons

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They must often change, who would be constant in happiness or wisdom. - Confucius

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