Professional Documents
Culture Documents
Quality means:
meeting the customer’s requirements, at the agreed cost, within
the agreed timescales.
“Fitness for purpose”
Customer satisfaction
Quality Assurance
Quality assurance can be defined as, ‘the establishment of frame work of
organizational procedures and standards that lead to a high quality software’
Quality assurance is the function responsible for managing quality. The word
“assurance” means that if the processes are followed, management can be assure of
product quality.
Design the process to (1) avoid the root causes of defects and (2) to meet customer
requirements.