Knowledge Economy

Knowledge Management
Lecture-1
Context and Relevance- Knowledge Economy

• Organizations should be more flexible, lean, flat and

adaptive
• Important driver of change is Information and
communication technology- components
 Processing- computing, collaborating
 Interfacing- networking, LAN,WAN, internet
 Hardware- Computers, Servers
 Storage and sharing- Databases
 Software- SAP
 Input types- Data, Text, Audio/Video
 Knowledge Changes- New Characteristics of
business
• Process: Short, Fast, intelligent
• Organization Structure: Flat, lean
• Business Model: Global, Automated
• Process Character: Integrated processes
• Organization Model: Customer Service Centric
• Organization Working: Collaborative ,
Interdependence
 Business Landscape
• Knowledge management focuses on-
• Market
• Customer
• Trends in economy
• demographics
 Context

People

Technology Processes
 Strategic focus
• Competitive Advantage
• All round customer experience
• Zero Customer problems
• Maximizing revenue not cost cutting
• Business opportunity
• Competition
• Design on performance
• Managing environment
 Role of Knowledge Management
• Decision-making
• Hunt for opportunities in changing scenarios
• Customer relations beyond satisfaction
• Competition through value addition
• Creativity and innovation in product and
process
• Quality
 Characteristics of Knowledge economy
• Pace of change-adaptation
• Proactive
• Dependence on specialized HR
• Technology driven
• High team integration
• Lateral flow of information-Matrix Management
• Continuous up gradation
• Highly organized
• High customer awareness
• Lean structures
• Vertical integration